Hidden Valley Wine Restaurant

A manager from Hell

Wine tasting was amazing and then my entire day was spoiled!! I booked at 10am for an outside table with a view. I asked the lady, do u have any space outside I’m driving from Cape Town and that’s why I’m booking and calling ahead. She said yes of cause we have 3 tables outside available and I proceeded to book. I called again at 12.22 and stated to the person on the line I made a booking and please I’m going to be late could I please move my booking back. Yes the person said and I accepted. Mind you no notification of anyone saying anything about the specific table I booked not being available. We then get to the restaurant and tell the waitress that we booked outside and she says there’s no space. What excuse me!? Please call your manager because I booked at 10am and the lady said they had 3 tables able. And those are the 3 outside also when I was sitting at wine tasting I saw all tables being free and available. To my biggest shock the manager came out and said there’a nothing he could do. He wasn’t going to accept fault or even try to accommodate us and we explained but we booked at 10am and there were tables available and that’s why we drove 45 min from Cape Town to here to have the view and the outside. He was just standing there looking at us and saying moving forward do what u want and sit inside or leave. Those are your options. Why would I book and sit inside on a sunny day? Drive 45 min because I’m crazy? It’s so frustrating. All this manager did was make many many excuses for his own mistakes. Sorry was not going to help this issue. What a waste of a drive, petrol and place. What did I book? Then don’t take bookings.