Hidroverse

Hidroverse

<div>They sold me a faulty product, and responded as follows to my request for a refund: Hi Erica, To process a refund, the product will need to be sent to HidroVerse for assessment. Once the assessment is complete, our technical department will send a report to the manufacturer if we find the product to be faulty. Please note that a refund will only be issued if the manufacturer approves it, due to the product being faulty. If the manufacturer requires the product to be sent to them for their own assessment, this is at the customer's expense. Kindly note that this is a manufacturer warranty and not a HidroVerse warranty. We only facilitate the process for your convenience. If the product is found not to be defective, unfortunately, we will not be able to process a refund. In this case, you will have the option to either collect the product or have it returned to you via courier at your expense. We will hold the product for up to 30 days. After this period, in line with our service department policy, the product will be disposed of.</div>