Poor Service

My wife and I were approached in a Game Store, Tyger valley Centre. Two people approached us , while we were buying paint for our house. Telling us they can provide a free demonstration by cleaning our carpets and a appointment was then schedule for 5 o' clock the afternoon. Then suddenly before 14h00 we got a phone to state that some-one will arrive to clean our carpets. We rushed back home to meet the person, on arrival the person packed out his cleaning machine equipment (Kirby) and we were told that this is a demonstration. Needless to say our carpet was not cleaned. A sample on the window, couch and mattress was demonstrated. Near the end of the demonstration, the offer was presented to purchase the machine at discounted price, only valid while the person was at our place. We felt obliged to accept the offer and was asked to pay a deposit to secure our purchase. Deposit was paid and then we were contacted by Robin van der Merwe from their accounts department requesting our bank statements to be able to process our application, not payslips. Proof of Bank statements were never communicated to us, otherwise we would never have gone through with the application. There is too much fraud going on. We declined sending our Bank Statements and asked for a refund of our deposit. It has now been more than a week and no refund has been received. Every time a request is made to email proof of payment, it is ignored and replied by Robin van der Merwe that the request has been send through to her accounts department and we need to wait 30 days. This is unacceptable and poor service. Why the need to keep your money if there was no product received or service rendered from their company? This is theft and I will keep the Company HIH Technologies (Pty) Ltd and the Director Mr Arendse Riduwaan liable if by Friday I don't receive my money back.