Worst after sales experience, putrid service – 0/5 would not recommend

If I could give 0 stars or put the score in the minus, I would.

Our couches – one large three seater and two wingback chairs – were collected on 01/03/2022. We had met with sales agent Liezel the day before and she confirmed a 10 to 15 working day turnaround time. She gave us her cell number and said to contact her directly, as the shop number was not working. Counting down working days, we started following up. I was able to get hold of her/physically speak to her telephonically twice – once she was not yet at work (09:30) and promised to phone me back when she gets there and follows up, the second she was at the dentist and promised to phone me back once she has followed up. On 16/03, two days after the first call she replied via WhatsApp (after I tried phoning and she did not pick up), she said couches will be done end of the following week (+/- 25/03). I realised I would have to follow up via WhatsApp as she would deliberately dodge calls/not answer and not phone back – I would phone when I see she’s online, she does not answer.

On 24/03 I asked for an update again. She was at the dentist and would let me know later. She did not. On 25/03, the day we thought we would get the couches, she sent a message saying they are still busy and will be done “in next week”. On 28/03 I asked again, she read my message, she was online throughout the day, but she never replied.

We found a number for the shop and the number worked, by the way. My fiancé went down to the shop and spoke to the owner, Moosa, who said he doesn’t know why she promised the couches on the Friday (25/03), because they only received the material on the Thursday (24/03)!!? We stopped trying to contact Liezel and dealt directly with Moosa. It was not much better.

He promised the large couch would be delivered by Tuesday 05/04. It was not delivered. It was eventually delivered on 14/04, 31 working days later, excluding public holidays and we still needed two more chairs. I took over following up with Moosa when my fiancé left for work.

On 26/04 I asked for an update. They were waiting for material again/still and it will take another 10 to 14 working days.

On Tuesday 17/05 I asked for an update and told Moosa that it will be 14 working days on Thursday 19/05. He said they will be ready for delivery on the Thursday – exactly 14 working days. On Thursday 19/05 I asked for delivery time. They could not deliver because of the rain – the rain stopped and sky cleared around lunch time – and I was told “probably tomorrow or Saturday depending on weather”. I got the delivery on Saturday 21/05, 54 working days, excluding public holidays, after they were collected with an original turnaround time of 10 to 15 working days for everything.

We would’ve 100% understood if they didn’t have material and that was causing the wait, but we were never informed. All any client wants is constant, clear communication. Calls were dodged; impossible promises were made and not kept. I can’t complain about the end results, but I only applaud the workshop for that. You want service? Go somewhere else.