HS
Hilome's Stunningly Grateful
Unclaimed Business
HS
Hilome's Stunningly Grateful
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Kim S
1 reviews | Active since Jan 2020
18 Aug 2023, 14:30
Best salon ever!!
Absolutely the best salon ever! I received the best customer service when I went and did my hair & nails. You get a complimentary wine, coffee or tea... WOW!! The owners and staff are really professional and super friendly. Thank you for welcoming me to your salon family, I will definitely be back for many more appointments.
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Kim S
1 reviews | Active since Jan 2020
18 Aug 2023, 14:30
Best salon ever!!
Absolutely the best salon ever! I received the best customer service when I went and did my hair & nails. You get a complimentary wine, coffee or tea... WOW!! The owners and staff are really professional and super friendly. Thank you for welcoming me to your salon family, I will definitely be back for many more appointments.
0
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LV
Leande V
1 reviews | Active since Jan 2020
13 Sept 2022, 10:19
Stunning hiar, Horrible nails
The staff was very friendly and made me feel very special, I was very satisfied and happy having my hair done. Absolutely love the colour and cut. Jaco is amazing and super creative, he knows what he is doing, I really enjoyed the pampering session. While at the salon I asked if there was an opening for nails and the staff was very accommodating and friendly regarding the session. however, I am truly dissatisfied with the nails that were done by Tracey. I had to get the nails redone. The reasons for my dissatisfaction: 1. The Nail Tips are stuck on skew and the appropriate nail sizes were not used. 2. The electric nail file burned the edges of my skin. 3. The nail shaping was not done properly, and the nails are not even in shape and length. 4. The appropriate products were not applied; Sanitizer was used to clean the nails etc instead of Acetone. 5. The gel was not applied properly and some of the nail was missed or over the edges meaning it will lift within a few days. 6. An Ombre was done, however it was done with Gel and not the acrylic method, hence it doesn't look like an Ombre... I do feel like paying R 450 For gel nails is overpriced for something that isn't done properly. 7. Hygiene - I am truly afraid of getting a nail infection as the instruments weren’t cleaned and are dirty, the nail UV lamp is dirty inside, nothing was sanitized or cleaned before staring on my nails... proper protocol is to first have a clean surface because of bacteria that can grow... I felt so uncomfortable wearing the nails and having to pay the price for this which looks SOOO unprofessional and unacceptable, another salon had to take them off because they cannot be shaped right because of the skewness and unevenness... I Did not want to spend the rest of my day at the salon and was already tired, Only afterwards I inspected the nails up closely and saw the extent of the skewness and thought back to my experience and what I had noticed, hence it is my own fault for not speaking up and transgressing the policies, however I would just like to give future customers a heads up to check these things and speak up sooner than what I did.
Helpful (0)
|Replies (0)LV
Leande V
1 reviews | Active since Jan 2020
13 Sept 2022, 10:19
Stunning hiar, Horrible nails
The staff was very friendly and made me feel very special, I was very satisfied and happy having my hair done. Absolutely love the colour and cut. Jaco is amazing and super creative, he knows what he is doing, I really enjoyed the pampering session. While at the salon I asked if there was an opening for nails and the staff was very accommodating and friendly regarding the session. however, I am truly dissatisfied with the nails that were done by Tracey. I had to get the nails redone. The reasons for my dissatisfaction: 1. The Nail Tips are stuck on skew and the appropriate nail sizes were not used. 2. The electric nail file burned the edges of my skin. 3. The nail shaping was not done properly, and the nails are not even in shape and length. 4. The appropriate products were not applied; Sanitizer was used to clean the nails etc instead of Acetone. 5. The gel was not applied properly and some of the nail was missed or over the edges meaning it will lift within a few days. 6. An Ombre was done, however it was done with Gel and not the acrylic method, hence it doesn't look like an Ombre... I do feel like paying R 450 For gel nails is overpriced for something that isn't done properly. 7. Hygiene - I am truly afraid of getting a nail infection as the instruments weren’t cleaned and are dirty, the nail UV lamp is dirty inside, nothing was sanitized or cleaned before staring on my nails... proper protocol is to first have a clean surface because of bacteria that can grow... I felt so uncomfortable wearing the nails and having to pay the price for this which looks SOOO unprofessional and unacceptable, another salon had to take them off because they cannot be shaped right because of the skewness and unevenness... I Did not want to spend the rest of my day at the salon and was already tired, Only afterwards I inspected the nails up closely and saw the extent of the skewness and thought back to my experience and what I had noticed, hence it is my own fault for not speaking up and transgressing the policies, however I would just like to give future customers a heads up to check these things and speak up sooner than what I did.
0
Replies (0)AL
AR
Anonymous R
1 reviews | Active since Jan 2020
10 Jun 2022, 17:36
Just don't!
Spare yourself the pain.
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Anonymous R
1 reviews | Active since Jan 2020
10 Jun 2022, 17:36
Just don't!
Spare yourself the pain.
0
Replies (0)ML
Mel L
1 reviews | Active since Jan 2020
29 Dec 2021, 05:44
Worst customer service by Co-manager.
I am shocked at the lack of professionalism of Rashaad Jeffrey, co-manager of Hilome's Stunningly Grateful Hilome's Stunningly Grateful in Centurion. -Note that they have blocked me from their Facebook page after my visit today- which says a lot. I was booked on the 14th December, and had my hair done by a lovely lady and good stylist. I was however not happy with some streaking and blotchiness in the blending she had done. I requested a week and a half after my initial appointment that I may have a refund or another resolution to the problem- I took some time before sending the query since I wanted to wear it in my own style for a while at home before I was 100% that I was not happy, since I do not like to complain. I was contacted by the co-manager Rashaad on the 27th of Dec '21 who phoned me to discuss the issue. He agreed that the quality of the work done was not up to standard and asked if he could book a re-do for me to which I agreed. I went in on the 28th of December at 9am as agreed, met with the stylist again who did my hair the 1st time. We discussed what needed to be done where after she started to lighten my hair again so that she could properly blend the problem areas. A few minutes after my head was full of bleach, Rashaad came in and sat by us. He started talking about the technique i requested and also showed me a video of how to apply the balayage technique (which is of no concern to me as the client). He also said that they would only correct the faulty blending (which would require only 10 ml of bleach) not the lightening as was already being done. As I sat there with a head full of bleach, Rashaad posed the qusstion: "Who is going to pay for this full head of bleach? Is it coming from my pockets? The two of you (referring to me and the stylist) must talk and discuss who will pay for this." Note that the stylist was not briefed by management beforehand as to how they wanted her to correct the issue. I felt so uncomfortable at this stage that I got ready to leave. Rashaad's demeanor was so terrible that he made me feel in the wrong. He discouraged me from leaving due to the possible bleach damage to my hair. I told him I had understood from our communication that he would book a full re-do. I also said IT WAS NOT MY RESPONSIBILITY TO HAVE BRIEFED HIS STYLIST ON EXACT SPECIFICS OF HOW MANY MILLILITERS OF BLEACH WOULD BE USED FOR THE REDO, IT WAS HIS RESPONSIBILITY. He replied that he never said he would book a full bleach and shadow root color and their calls are recorded so he can revisit the call. I welcomed this as I knew what was discussed. He left after this and a few minutes later I forwarded the booking confirmation message he sent me the previous day: Dear Mel**** L*****. You have booked Re-do of Balayage Highlights, Shadow root and re-colour at no cost to client.. Thank you , Hilome's I sent him this on his number and yes, a few minutes later he came to me again, saying "myself and Hilome have now decided, for the sake of the business, to give you the full deal, full redo, everything." To this I responded that that was not the main issue any longer. The issue now was that he had approached me with a poor attitude, saying "who is going to pay for this?!" even though the booking message and the email clearly stated that they would cover it! I found this highly unprofessional and to top it off, Rashaad was unapologetic when I pointed out that the error lay with him. He should have taken his staff member aside and said 'this is the exactly plan for this re-do, please do exactly this and specifically not that" I am shocked at his attitude. His last words to me were "great! Keep your opinion. I have said what I had to say!" If it weren't for his lack of professionalism when it comes to customer service, I would have happily returned again many times in future as the end result of work on my hair is excellent.
Helpful (0)
|Replies (0)ML
Mel L
1 reviews | Active since Jan 2020
29 Dec 2021, 05:44
Worst customer service by Co-manager.
I am shocked at the lack of professionalism of Rashaad Jeffrey, co-manager of Hilome's Stunningly Grateful Hilome's Stunningly Grateful in Centurion. -Note that they have blocked me from their Facebook page after my visit today- which says a lot. I was booked on the 14th December, and had my hair done by a lovely lady and good stylist. I was however not happy with some streaking and blotchiness in the blending she had done. I requested a week and a half after my initial appointment that I may have a refund or another resolution to the problem- I took some time before sending the query since I wanted to wear it in my own style for a while at home before I was 100% that I was not happy, since I do not like to complain. I was contacted by the co-manager Rashaad on the 27th of Dec '21 who phoned me to discuss the issue. He agreed that the quality of the work done was not up to standard and asked if he could book a re-do for me to which I agreed. I went in on the 28th of December at 9am as agreed, met with the stylist again who did my hair the 1st time. We discussed what needed to be done where after she started to lighten my hair again so that she could properly blend the problem areas. A few minutes after my head was full of bleach, Rashaad came in and sat by us. He started talking about the technique i requested and also showed me a video of how to apply the balayage technique (which is of no concern to me as the client). He also said that they would only correct the faulty blending (which would require only 10 ml of bleach) not the lightening as was already being done. As I sat there with a head full of bleach, Rashaad posed the qusstion: "Who is going to pay for this full head of bleach? Is it coming from my pockets? The two of you (referring to me and the stylist) must talk and discuss who will pay for this." Note that the stylist was not briefed by management beforehand as to how they wanted her to correct the issue. I felt so uncomfortable at this stage that I got ready to leave. Rashaad's demeanor was so terrible that he made me feel in the wrong. He discouraged me from leaving due to the possible bleach damage to my hair. I told him I had understood from our communication that he would book a full re-do. I also said IT WAS NOT MY RESPONSIBILITY TO HAVE BRIEFED HIS STYLIST ON EXACT SPECIFICS OF HOW MANY MILLILITERS OF BLEACH WOULD BE USED FOR THE REDO, IT WAS HIS RESPONSIBILITY. He replied that he never said he would book a full bleach and shadow root color and their calls are recorded so he can revisit the call. I welcomed this as I knew what was discussed. He left after this and a few minutes later I forwarded the booking confirmation message he sent me the previous day: Dear Mel**** L*****. You have booked Re-do of Balayage Highlights, Shadow root and re-colour at no cost to client.. Thank you , Hilome's I sent him this on his number and yes, a few minutes later he came to me again, saying "myself and Hilome have now decided, for the sake of the business, to give you the full deal, full redo, everything." To this I responded that that was not the main issue any longer. The issue now was that he had approached me with a poor attitude, saying "who is going to pay for this?!" even though the booking message and the email clearly stated that they would cover it! I found this highly unprofessional and to top it off, Rashaad was unapologetic when I pointed out that the error lay with him. He should have taken his staff member aside and said 'this is the exactly plan for this re-do, please do exactly this and specifically not that" I am shocked at his attitude. His last words to me were "great! Keep your opinion. I have said what I had to say!" If it weren't for his lack of professionalism when it comes to customer service, I would have happily returned again many times in future as the end result of work on my hair is excellent.
0
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