Lost for words”

Before I went to the store in Milnerton., Cape Town I did a lot of research on the products I wanted and knew the prices and capabilities. Most underwhelming experience in a long time. No one in the shop truly knew any specs about the products, everytime had to go online on their websites to answer my questions(I already had the answers to or they were to busy to help(I was the only client in store). The lady who assisted me was sincere, but lacked technical experience. She overcharged me(for the 4amp battery as they didn’t have the 2.6, I got the 2.6 and sold products to to me that doesn’t pair. As a long term Festool enthusiast I’m so disappointed in Hilti as they would’ve been my second. Maybe I’m toooo small, who knows??!? Please educate yourself with your own products, before selling it.