Poor service delivery/ dirty bathroom & toilet and uncleaned surface s and floors

We booked for 2 nights...cud not check in until 3pm which we tolerated....the next day we left the room at 09h30 and got back at 16h30 and the room was not cleaned. I contacted the manager Mr Andihle who came up to my room and said it was fine because they can clean any time from 9 to 5. He got the cleaners in the room who cleaned the room, slap dash, using our used wet towels to clean the wash basin not even freshening up the bathroom. Mr Andile (manager) was unsympathetic saying we could find alternative accommodation if we are not happy as he has other work to attend to at the front desk