BIGGEST WASTE OF TIME & MONEY!

<p>We purchased a special straight from the website. I am not sure if they don't care much for customers that make use of the specials or if they in general just don't care.</p> <p> </p> <p>1. Our appointment was for 12:00. When we arrived there 11:45 we were told by the receptionist that they had been trying to call me the entire morning - I had no missed calls on my phone. I gave them the benefit of the doubt (perhaps they took my number down wrong- knowing that I sent various e-mails with my number in my signature) We were told our appointment had been moved to 13:00. When we arrived back at 12:45 we waited until 13:15 to get taken in and started. No apologies for running late or even a glass of water offered.</p> <p> </p> <p>2. The place had a horrible smell.</p> <p> </p> <p>3. To be quite blunt it felt like someone was just rubbing cream into my body - not an actual massage. I assure you my partner does the same at home, for free.</p> <p> </p> <p>4. I got so irritated during the massage, I honestly felt like just standing up and leaving! The towels were scratchy. The wood part where you face goes was hurting me. I could feel she was not trained at all!</p> <p> </p> <p>5. It states Hot stone- if they used it for 5 minutes it was a long time.</p> <p> </p> <p>6. The stones were not tested before putting it on my back - I actually screamed because it was so hot. The stones kept slipping off my back when they left it on there.</p> <p> </p> <p>7. I am not sure what kind of oil they used, but it had a horrible smell.</p> <p> </p> <p>8. The massage we booked was for 90 minutes - They got started at 13:20 and ended at 14:24 (Take note: I was asked about 3 times how long the massage would be.)</p> <p> </p> <p>9. It was overall not a relaxing or enjoyable experience. I have been for Aromatherapy / Thai / Swedish / Hot Stone massages before and this was nothing like that!</p> <p> </p> <p>10. I e-mailed Stuart with regards to my concerns and experience and the response I got just ticked me off good and proper. Clearly he does not care and as I am understanding from other posts that this Stuart is the owner!</p> <p> </p> <p>I would not recommend this place to anyone! We were supposed to have a relaxing girls day out and instead my friend was sore and had a mark in her face from the bed and I was embarrassed and disgusted by the service we got! I had booked this as a treat! Biggest waste of money in my life!!!</p>