No customer service!

I booked two full body massages from Daddy's Deals. I have been on email with Riaan to book an appointment, we could not get an appointment that suited us both. I then called to book and he said the only availability was in January. I asked if he can add my name down for any cancellations and he said the list is too long to add mine! I asked my husband phone a couple of hours later, Riaan said yes you can come on Tursday at 12pm!?!? he did not know it was my husband calling on my behalf! <br> This morning my husband got a call from Riaan to say he left a voice message to reschedule because he is two therapist short. My husband asked why did he not leave a SMS because he don't always check his voice messages and how can he tell us this on the day, can he speak to the manager!? Riaan replied with, I think you should get a refund!! <br> I called and asked to speak to the manager, he said his the manager, I said can I speak to the owner, he said his the owner!? Is this true?? <br> His attitude from the beginning is ridiculous, he doesn't know what customer service is about. <br> If you go onto their Facebook page you'll see the complains about the receptionist! <br>