Hiltop Roofing
2.5|2 reviews
PN
Prega N
1 reviews | Active since Member
29 Jul 2020, 09:15
Roof repair rip off
I have had this company try and repair my roof on 3 different occasions. The first time they fixed the roof over the lounge and bathroom areas. Unfortunately the roof continued leaking over the bathroom area and after numerous attempts, they finally managed to fix the leaks. Then they came and attempted to fix a leak in the passage area, which to this day has not been completely leak proof. I kept faith with them. hoping by doing so they would fix the problems in the passage and asked them to fix another leak that had occurred in the bedroom area. This is the one area they could never get right and I had to call them on numerous occasions to sort out this problem. Despite being given a 3 year warranty which still has about 8 months left before expiry, they point blank refuse to honour the warranty and are now laying the blame on me for not properly maintaining the roof. I am not sure what maintenance I could possibly do that would make the leaks go away. They charged me R9,500 for something they did not fix properly and refuse to honour a written 3 year warranty. DO NOT EVER USE THIS COMPANY FOR YOUR ROOF REPAIRS. THEY WILL RIP YOU OFF.
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Replies (106)Hiltop Roofing's replyOfficial
31 Jul 2020, 10:15We always honoured our Guarantee and came back to reseal the area. As we corresponded, it is a problem being caused by wind-shifting tiles, now damaging the work we tended to on the roof. Roof tiles will have to be replaced which we can help with if you purchase the tiles.
Best regards,
Hiltop Roofing's reply31 Jul 2020, 10:15
Official
We always honoured our Guarantee and came back to reseal the area. As we corresponded, it is a problem being caused by wind-shifting tiles, now damaging the work we tended to on the roof. Roof tiles will have to be replaced which we can help with if you purchase the tiles.
Best regards,
PN
Prega N's updateReviewer Update
31 Jul 2020, 13:45I still do not understand why this was never explained to me in the first place, instead of taking on a job which you knew would be problematic. You were willing to take the R9,500 to fix the roof and when there is a problem you now want me to pay you an additional R22,000 to replace the tiles. Do you really think that this is fair and honest business practice?
PN
Prega N's update31 Jul 2020, 13:45
Reviewer Update
I still do not understand why this was never explained to me in the first place, instead of taking on a job which you knew would be problematic. You were willing to take the R9,500 to fix the roof and when there is a problem you now want me to pay you an additional R22,000 to replace the tiles. Do you really think that this is fair and honest business practice?