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Prega N
Active since Nov 2010
9
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Reviews
9 reviews39 months ago
Scandalous online store
We ordered a Philips air fryer through the online portal on 13 January 2023, which item was clearly marked as being in stock. To date (25 January) we are still waiting for confirmation when we can collect this item. Despite numerous emails to the respective departments we still have no idea when we will actually receive the air fryer. We are now being told that we will received this item as soon as they are able to source one. What this amounts to is that they blatantly take your money although they don't have stock of the item that you are ordering. Totally shocking and unethical!
0 replies
70 months ago
Roof repair rip off
I have had this company try and repair my roof on 3 different occasions. The first time they fixed the roof over the lounge and bathroom areas. Unfortunately the roof continued leaking over the bathroom area and after numerous attempts, they finally managed to fix the leaks. Then they came and attempted to fix a leak in the passage area, which to this day has not been completely leak proof. I kept faith with them. hoping by doing so they would fix the problems in the passage and asked them to fix another leak that had occurred in the bedroom area. This is the one area they could never get right and I had to call them on numerous occasions to sort out this problem. Despite being given a 3 year warranty which still has about 8 months left before expiry, they point blank refuse to honour the warranty and are now laying the blame on me for not properly maintaining the roof. I am not sure what maintenance I could possibly do that would make the leaks go away. They charged me R9,500 for something they did not fix properly and refuse to honour a written 3 year warranty. DO NOT EVER USE THIS COMPANY FOR YOUR ROOF REPAIRS. THEY WILL RIP YOU OFF.
106 replies
87 months ago
Worst customer service ever!
Ordered a bunch of roses on Valentine's Day for my wife and which was duly delivered on the day. Unfortunately the so called roses looked like they were picked from somebody's trash can. Sent them an email and asked for a refund as per the terms on the website which states that if a customer is not 100% satisfied with his purchase, Netflorist will refund the purchase price in full. I received an automated response indicating that a customer service agent will contact me within 9 hours. Unfortunately they never did. Sent them another email reminding them of their promise to get back to me. This was also ignored. THE SERVICE FROM THIS COMPANY IS EASILY THE WORST BY FAR THAT I HAVE ENCOUNTERED IN THIS COUNTRY. They charged ridiculous amounts of money for the miserable flowers they sent and just couldn't be bothered with customer satisfaction. Even Telkom do respond to complaints. This is a new low in customer service. DO NOT deal with this company. You have been warned!
0 replies
122 months ago
Fantastic service from Zodiac
I was having problems with my Zodiac Pacer pool cleaner as it was getting stuck after about an hours use. This kept happening every time I used it so I called the Zodiac support centre for help. I spoke to one of the friendly people there and was told that a technician would be dispatched to sort out the problem. I then received an email from Annastacia who had booked a technician to come out the next day. The technician, Moremi, duly came out the next day and sorted out the problems with the pool cleaner. I was truly amazed and surprised at the wonderful service I received from this company. Very highly recommended.
75 replies
122 months ago
Still being billed for discontinued service
At the end of June 2015 the Telkom copper cables in my area were stolen for the umpteenth time and Telkom advised us that they would not replace the copper cables and we should switch to wireless. We duly did this and since then have been on wireless. Unfortunately I am still being billed for a service that was discontinued in July 2015 and this despite numerous calls to the Telkom accounts department and also filling in a cancellation form and sending this to them as well. Initially I was being passed credits for the incorrect billing, but the last 3 months bills have not reflected any credits, only charges for the discontinued service. I have phoned the billing department on numerous occasions asking for credit to be passed for the incorrect billing, but with absolutely no joy whatsoever. To date this discontinued service has NOT been cancelled and I have no faith whatsoever that the billing department to perform this simple task. They are TOTALLY INCOMPETENT and cannot perform basic tasks. Is there someone at Telkom that can rectify this error and pass the requisite credit to my account? I have lost all confidence in Telkom and their ability to perform the most basic tasks.
75 replies
127 months ago
No response to request for exhorbitant billing
I was charged a massive R3 459.34 for using 3.5gigs of data out of bundle and requested a breakdown of these charges on 2 separate occasions, but to date haven't had any response from MTN. They are simply ignoring all attempts to get a cost breakdown of their charges. I keep getting a reference number and a promise that my query will be attended to within 7 days, but this just never happens. I have called the call centre and also sent emails through my MTN portal, all to no avail. Could someone at MTN please help me, please! Is this how you treat your customers?<br> The latest reference number I was given is 137828803.<br> It seems my last option would be to go to ICASA if MTN continues to ignore all my requests. This is just so sad and pathetic for MTN to treat it's customers in this shabby way.
75 replies
128 months ago
Exorbitant charges for data
I recently had the misfortune of having no ADSL service from Telkom and was forced to use data on my MTN service to access the internet. I was very careful to only use this option when absolutely necessary and then only for very short periods of time. I then received the shock of my life when I got my first bill from MTN for data usage. The first bill was just in excess of R1800 just for data usage. Worse news was to follow. The next bill was for over R3500 for data usage. when I questioned this with them I was told that this was out of bundle charges. I had used approximately 3.5 gigs of data and was charged R3500 which works out at roughly R1000 per gig! Is this even legal? How can MTN justify charging such an exorbitant amount for data usage. This is just unacceptable. Is there no regulatory body that sets the maximum charge for such things? We are the helpless cash cow for these greedy corporations. Shame on you MTN.
75 replies
130 months ago
NO SERVICE FOR 6 WEEKS
I haven't had service now for 6 weeks and still no response from Telkom, despite numerous complaints. Nobody can tell me when service will be restored. TELKOM SIMPLY DOESN'T CARE!. All they do is give you an automated response with a fake email address. THAT'S ALL. Nothing is actually done to rectify the problem. Please tell me Telkom, how much longer must I put up with this truly pathetic, don't care a damn attitude. They can simply do as they please because they are the only fixed line service provider in the country. Their attitude is GO TO HELL, WE DON'T CARE! I've simply given up all hope of ever getting service again.
75 replies
131 months ago
No service for over a month
I haven't had service for 31 days and counting. My Telkom line went dead on 27 June 2015 and to date (27 July 2015) I still don't have service. I have complained constantly, via their website and also to the fault reporting centre. Up until today I haven't had a single response from Telkom as to when service will be restored. Each time I call them they escalate the problem but nothing is ever done. This is not the first time though. I also didn't have service from 30 March to 22 April 2015, a total of 24 days. Telkom just doesn't care one bit about it's customers simply because they are the only providers of fixed line services in the country. In which other civilized society would this kind of indifference be tolerated. I have just given up on them. Their attitude is simply shameful and disgusting!
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (55.55555555555556%)
1 Star
3 (33.333333333333336%)