False Advertising and SCAM

This hotel is the worst experience of my life. We booked a stay for 4 people in two studio apartments. Upon arrival they could only check in our two friends. They lost our room key. They entered their room and discovered that the rooms look no where near to the pictures advertised. Not even the layout resembles the pictures. Bed sided tables are broken and not even a kettle or towels was supplied. This all for almost R2000 a night? By 16h00 in the afternoon, there was still no assistance and they told us that if we want to get ready for our appointment at 18h00, we need to ask our friends to assist us in their room! Just before we left of our appointment we once again made a turn at reception to ask for our key, they then promised that once we return, there will be a key available. I mentioned that this will be past 12h the eve and they said it will be no problem. We returned at 01h00 the morning and low and behold, new staff came in and they were not informed and no key available. We finally were assisted at a sister hotel by 02h00 in the morning for us to sleep. We entered the room and yet again, no kettle was supplied, shower scum was sitting black in the shower and bed side tables are all broken. This for nearly R2500 per night at the sister hotel "Sleepy Lion"? We were stuck in a different hotel for 3 days without our friends as planned, staying in the worst accommodation situation. We would have been better off at a backpackers. The best they can do is to refund us the almost R13 000 we had to pay for accommodation for false advertising, dirty rooms, broken facilities and the inconvenience of not even staying in the hotel we paid for!!!!!!!!!