Extremely Poor Service – Defy Dishwasher Warranty Repair (Ref: Reported 24 Feb 2026)

I am writing to express my deep dissatisfaction and frustration with the unacceptable level of service I have received from Hirsch’s Springfield regarding my faulty Defy Dishwasher, which is still well within its warranty period. I reported the issue on 24 February 2026, and from that day forward, I have had to constantly follow up with the store just to get any form of feedback. After persistent calls, a technician was *finally* assigned and conducted an assessment on 2 March 2026. I was advised that parts needed to be ordered and that repairs would be completed by 6–8 March. However, when I followed up again, I was told that the parts were now on a backlog and that the matter would be resolved by 11 March. It is now 13 March 2026, and despite repeated calls, speaking to Prianca and Sheldon, and requesting feedback multiple times, I am still being told that someone “will get back to me.” Yet no one ever does. The level of disregard and lack of urgency is astonishing. Your mission statement proudly claims, "GOOD QUALITY, RELIABLE PRODUCTS and GREAT SERVICE.” I am compelled to ask: Is this what Hirsch considers GREAT SERVICE? Why must I, as the customer, call relentlessly just to find out what is happening with a simple warranty repair? Why is there no proactive communication, no updates, and no accountability? How many more days must I wait? How many more calls must I make? This experience has been extremely disappointing and reflects very poorly on Hirsch’s Springfield. I expect immediate action, clear communication, and a definitive timeline for resolving this matter without any further delays.