parts

This was the worst expierence I have had in a long time you place a order send e-mails to find out what is going for what no e-mail back phone you get the same answer every time we have not received the parts then it is back to e-mails no answer then you send a e-mail saying sorry I want to cancelle the order then all of a sudden you get a phone call we are sorry we have not yet received the parts cancelle the order your money will be paid into your account within 3 working days no way then phone calls starts again and every time you hear I have to speak to the financial department and you keep on phoning till you tell them you are going to do a review on them and then within a half an hour money into you account why do you have to battle first client support non excistent