Hi-Tek panelbeaters and PPS Short term insurance

Since my claim has been approved from the 10th of june i have been waiting for my car when ever i go check up on the progress they say insurance which is PPS short term insurance delayed the authorisation but we both received the authorisation same day which i don't understand till this day i am still waiting upon completion if i don't call or rich out there's no form of communication. From last week Wednesday they were fixing at tyre they say till today which i also don't understand. The insurance on the other side if you don't rich out they don't care how your claim is going