H&M

Based on recent customer reviews, H&M faces significant criticism across multiple South African stores regarding poor customer service, difficult returns and exchanges, and staff attitudes that customers describe as rude, dismissive, and at times humiliating. Recurring complaints highlight refusal to honour returns on defective items, lack of professionalism from managers, and perceived discrimination. A few positive experiences stand out, praising individual staff members for attentive, genuine assistance and clean, well-organised stores. However, the overwhelmingly negative sentiment suggests systemic service and quality issues that overshadow isolated moments of excellence.