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patience M
Active since Dec 2015
5
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5 reviews4 months ago
Customer service dissatisfaction
I bought a shirt at Gateway on the 8th of October 2025. When I realized that it doesn’t match the outfit I wanted to use it for,I decided to return it, ever since I have never been able to return the shirt. The first time I tried they said according to the receipt it was a gift, but How as I bought for myself, I keep trying until I sent an email to H&M South Africa customer service the return email from Claudia in Johannesburg requested a copy of the receipt I did sent it as per their request. Everyday when I do a follow up I get a new ticket number since the beginning of the month today it’s the 19th of November and still counting nothing from H&M. I wonder they do the same as they are doing in Europe and in the US failing their customers like this!!!!! I am very disappointed with their conduct. They don’t deserve even a single star that should be half or nothing.
0 replies
5 months ago
#items available online only
Just recently saw an advert as I was looking for electric blender I compare Take a lot and Macro, unfortunately Takes a lot was expensive for same items. I bought two items on line and they add a forced charge of R50 for a delivery and I didn’t have a choice of pick up/ delivery just delivery by force and Why because I could have saved that R50 and by something else instead of giving away my kids R50 to courier guy, Why are compelled to pay for delivery without given a choice. First of all this items are only available online wich closes the door for people not having excess to smartphones and other tech gadgets next you find yourself compelled to pay for delivery without given a choice.
159 replies
7 months ago
MISA IS NOT A UNION IS AN AFRIKAANER STOKVEL
This organisation act as a union but its not they lure our people as they offers services like union but they are not, they recruit people from car dealerships those who works on the workshops and other employees within the car dealership. The dealership we have a problem with is McCarthy in Gateway Durban When employees have problems they drag their feet 1. there are shop stewards to report to, they are facing problems 2. When they have hearings they don't prepare them 3. A Zulu speaking person the case is handed to Afrikaans speaking her name is Anneke she was communicating with my brother through WhatsApp I ended up interfering because I saw they they careless and they already knew which direction the case will take. 4. My brother ask from them someone who speaks isizulu so that they can communicate well after the hearing outcome, the response was the same Anneke Venter who did not help prepare my brother for his case was the one who was to decide whether they take the case further or not 5. Instead of accepting the plea for Isizulu person they again sent another English first speaker to explain things that she was reading from her desk and my brother was in the mall he asked my brother to download papers in that afternoon, How , Where? and this association has an office here in Durban they should have use those resources to help their clients but they never do that. In McCarthy Gateway 4 people has been fired and all of them their cases were rejected my MISA( MOTOR INDUSTRY STAFF ASSOCIATION)they let them be fired because the industry is mainly controlled and owned by Afrikaners, they act like a UNION they are not UNIONS fight for labors not to loose their job not just sleep with one blanket with employees taking their money every month for nothing. How can a senior advisor ( Anneke Venter) drag her feet for my brother until I called the head office in Johannesburg asking Why they not telling my brother what to expect on the hearing? that alone showed me that Anneke knew that my brother was going to be fired to her there was no need to help him, indeed it went like that
0 replies
10 months ago
Policy reinstatement
Pol:600033177 My uncle suffers with dementia from 2023 staying alone with no children,I sent him at Old age home as he is 68 years old me residing and working in Pretoria. The policy he has with Doves lapse after 4 months debit order delays between how he get the pension and how the home suppose to pay for his policy. I only find out when I come down to visit him month end. I tried to explain that I have been paying for him last year until his was fully registered in the Institution. The policy is more than 15 years old making Premiums of more than R32000 that has been paid by him out of his pension. I asked and pleaded with emails and call I even went to Durban station office in Greyville to plead with them to reinstate his policy I will pay for this 4 months arrears the lady from call centre said this policy does not qualify for reinstatement I must take another new policy altogether. I said in my uncles death bed this would be good even for me that his money went on drain like that I won’t forgive myself for this. The lady drop the phone on me and terminated the call just like that. In Durban Nadia the manager said they will write an email but it will take a month for a response and what on earth is the email traveling to for the whole month What if he dies within this period ?
53 replies
126 months ago
three same complains for more unreasonably deduct
I have been paying twice more than what is reflecting on their statement for 4months and I have complained four times with refence numbers but to no avail. No response they don't even bother to respond to my compains all this time. Instead of debiting R686 I paid R1500 no explaination. Ref. 71766369, 17166369 x 2. I can't even cancell these contracts
77 replies
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2 Star
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1 Star
3 (60%)