Diabolical service

This company and how it deals with customers complain is beyond pathetic. I returned one of their units I have been trying for 2 days.I kindly asked for money back and their staff tried making me look like a person going hysterical.I explained my story to the lady and kindly asked for my mo eyes back.She told me they don't do cash backs and I could try purchasing something else of the value of the unit. I refused to do any business with them and kindly requested another time for my money back.The lady called the manager and explained to.him what I'm asking for.I was again denied my money and told to leave my details and they would get back to me on the next business day. I asked the lady for the managers number and she refused me the number. I asked again for my money back and she told me she can't do anything I should return the Monday 21 March(Human Rights day).That's the day the manager would be in store.I asked Blueroute information desk for the managers information and they gave me 2 email addresses I could write my complaint to.I wrote.a email to show my disgust on the matter and my number was forwarded to one of the directors. I went to speak to the manager on Monday en kindly asked for my money back.

The manager had accused me of swearing at the lady that was in store the Saturday I returned my unit.He told me he is disappointed that as a naval officer I speak in such manner. When I asked him where his evidence is about the accusation. He pointed to the lady who has a store right opposite his store(AMC). I pointed it out to him that he was not there and have no right to just assume anything. I told him as a customer at his store I'm disappointed and need my money back. He repeated the same procedures as the lady did on Saturday. They can not.do any cash back but I can either replace the unit of buy something else of the value of the unit. I told him that he refuses me money one more time I would break his store and then we even.He asked me if I'm threatening him. I asked security to get me some to help sort out the matter and the manager returned to one of customer or a friend of his he was talking to before I approached the store.They continued talking Afrikaans infron of me not being aware that I am Afrikaans. I told him I'm very disappointed in him and pointed it out to the security guard that stood there.I have received my money but the treatment and forcing people to go thru such lengths to get their money is uncalled for and definitely paint you in a bad eye in public. Their lack of dealing with the manager as I tried talking to their director is pathetic to say the least.He wrote me a massage saying the money was transferred of Friday you should have received it.I have dealt with my stuff and manger there is nothing further to discuss.