Department of Home Affairs Cresta_Puleng Moagi

Complaint Regarding Intimidating and Unprofessional Conduct by Staff

While waiting to collect our passports and IDs, a group of six of us were left unattended at the counter for approximately 15 minutes. During this time, one of the customers quietly expressed her confusion about the lack of assistance while speaking to her partner.

Without any provocation, a staff member named Puleng Moagi approached her in a confrontational and intimidating manner, asking, “Do you have something you want to say?” Her tone and body language were aggressive and inappropriate for a public service environment.

The entire group was visibly shocked by her behavior, which created a tense and uncomfortable atmosphere. Ms. Moagi then proceeded to sit down, continuing to stare at the group in a manner that felt intentionally intimidating.

This experience was deeply unprofessional and unacceptable.