DO
Department of Home Affairs Cresta
Unclaimed Business
Government & Ombudsman Services|3.5|4 Reviews (last 12 months)|This business does not respond to reviews
DO
Department of Home Affairs Cresta
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
100
Recommended: Very Likely
Review Distribution
3.5|4 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(25%)
2(0%)
1(25%)
5(50%)
4(0%)
3(25%)
2(0%)
1(25%)
Frequently Asked Questions About Department of Home Affairs Cresta
Department of Home Affairs Cresta has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Department of Home Affairs Cresta across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZZ
Zibusiso Z
1 reviews | Active since Jan 2020
3 Feb 2026, 11:52
Department of Home Affairs Cresta
Security guard needs to be orientation about what can be done and what cant be done at DHA, they kept telling us to go on the online platform, we showed them that it wasnt working, can we have directions, they couldn't assist past telling us to go onto the platform, he couldn't even assist us with the platform yet he wouldn't allow us to get someone who could assist
Helpful (0)
|Replies (0)ZZ
Zibusiso Z
1 reviews | Active since Jan 2020
3 Feb 2026, 11:52
Department of Home Affairs Cresta
Security guard needs to be orientation about what can be done and what cant be done at DHA, they kept telling us to go on the online platform, we showed them that it wasnt working, can we have directions, they couldn't assist past telling us to go onto the platform, he couldn't even assist us with the platform yet he wouldn't allow us to get someone who could assist
0
Replies (0)HB
Henry B
1 reviews | Active since Jan 2020
14 Jan 2026, 10:59
Home Affairs Cresta Mall ROCKS man!!!!!!
I struggled to make an online appointment and after 3 months just went there at 7am in the morning. IT IS USELESS TO MAKE ONLINE APPOINTMENTS - they are overbooked for a month in advance and even then it does not help. By 9am I was waiting inside for my passport application and about 40 minutes later I was out. Now - they stay OPEN until 6pm so the chances that you will be served is great!! They ONLY do ID documents and passports, so all certificates and stuff, Mailibongwe offices. Be kind to them all the time, and you will be treated like gold. For those self serving, arrogant, self centered *******s out there, chill. It will happen, just wait your turn
Helpful (0)
|Replies (0)HB
Henry B
1 reviews | Active since Jan 2020
14 Jan 2026, 10:59
Home Affairs Cresta Mall ROCKS man!!!!!!
I struggled to make an online appointment and after 3 months just went there at 7am in the morning. IT IS USELESS TO MAKE ONLINE APPOINTMENTS - they are overbooked for a month in advance and even then it does not help. By 9am I was waiting inside for my passport application and about 40 minutes later I was out. Now - they stay OPEN until 6pm so the chances that you will be served is great!! They ONLY do ID documents and passports, so all certificates and stuff, Mailibongwe offices. Be kind to them all the time, and you will be treated like gold. For those self serving, arrogant, self centered *******s out there, chill. It will happen, just wait your turn
0
Replies (0)RJ
Robin J
1 reviews | Active since Jan 2020
13 Nov 2025, 05:37
Department of Home Affairs Cresta_Puleng Moagi
Complaint Regarding Intimidating and Unprofessional Conduct by Staff While waiting to collect our passports and IDs, a group of six of us were left unattended at the counter for approximately 15 minutes. During this time, one of the customers quietly expressed her confusion about the lack of assistance while speaking to her partner. Without any provocation, a staff member named Puleng Moagi approached her in a confrontational and intimidating manner, asking, “Do you have something you want to say?” Her tone and body language were aggressive and inappropriate for a public service environment. The entire group was visibly shocked by her behavior, which created a tense and uncomfortable atmosphere. Ms. Moagi then proceeded to sit down, continuing to stare at the group in a manner that felt intentionally intimidating. This experience was deeply unprofessional and unacceptable.
Helpful (0)
|Replies (0)RJ
Robin J
1 reviews | Active since Jan 2020
13 Nov 2025, 05:37
Department of Home Affairs Cresta_Puleng Moagi
Complaint Regarding Intimidating and Unprofessional Conduct by Staff While waiting to collect our passports and IDs, a group of six of us were left unattended at the counter for approximately 15 minutes. During this time, one of the customers quietly expressed her confusion about the lack of assistance while speaking to her partner. Without any provocation, a staff member named Puleng Moagi approached her in a confrontational and intimidating manner, asking, “Do you have something you want to say?” Her tone and body language were aggressive and inappropriate for a public service environment. The entire group was visibly shocked by her behavior, which created a tense and uncomfortable atmosphere. Ms. Moagi then proceeded to sit down, continuing to stare at the group in a manner that felt intentionally intimidating. This experience was deeply unprofessional and unacceptable.
0
Replies (0)nM
nare M
1 reviews | Active since Jan 2020
20 Aug 2025, 06:53
Pure Excellence and Great Service Delivery
Exceptional Service, pure excellence, professionalism and dedication at its best. the personnel at this Home Affairs department are a true embodiment of professional public service. Upon arrival you will be met with Lerato Tshabalala, the informed and competent Information Officer who will easily navigate the ehome affairs system and find your details, allocate you the service number as per the service you came in for. the entire workforce in this Home Affairs office is dedicated, have passion for delivering excellent customer care and service. Talking about professionalising the public service? Come and benchmark in this office. I left there extremely satisfied.
Helpful (0)
|Replies (0)nM
nare M
1 reviews | Active since Jan 2020
20 Aug 2025, 06:53
Pure Excellence and Great Service Delivery
Exceptional Service, pure excellence, professionalism and dedication at its best. the personnel at this Home Affairs department are a true embodiment of professional public service. Upon arrival you will be met with Lerato Tshabalala, the informed and competent Information Officer who will easily navigate the ehome affairs system and find your details, allocate you the service number as per the service you came in for. the entire workforce in this Home Affairs office is dedicated, have passion for delivering excellent customer care and service. Talking about professionalising the public service? Come and benchmark in this office. I left there extremely satisfied.
0
Replies (0)