Home Concept
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Home Concept
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ramona S
1 reviews | Active since Jan 2020
1 Apr 2026, 15:41
Bad quality edging
I have been buying my boards at Builders Warehouse since 2016, note that I am a DIY and not a professional carpenter. Work out your cutting list, hand it to them and they do the rest up to the edging. I have made desks and cupboards which are still standing. My last order was done in February 2026, the gentleman at the board shop of Builders Warehouse Tygerberg contacted me about the edging. The machine was broken and asked if I would accept normal edging. I said, no I would prefer to wait till the machine was fixed as this was for kitchen cupboards. Eventually all the wood was delivered Friday 27 Feb, on inspection that evening there was wood that was sized incorrectly, edging that was peeling off, edging that was not done, masonite board that was not delivered......just terrible. Saturday morning I contacted the Sales Manager at BW Tygerberg and he offed to send a truck to collect the wood. I said thanks, but took it back myself. Sunday 01 March 2026 I went and fetched the wood again (after it was re-edged (compact edging supposedly) Tuesday 03 March 2026 after assembling the carcass I took out the top to fit it. Luckily for me I had requested for the top to be cut. There were deep scratches running right down the top from end to end, so when I put the cut pieces together, you could see those scratches were there before they were machine cut in the board shop. The edging on all the boards I had taken in to be re-edged (Compact Edging) the Saturday was coming undone. I sent a video to the Sales Manager at BW Tygerberg, he was extremely helpful as always and explained to me that the board shop is outsourced to Home Concepts and not run by BW and he would get the Regional Manager, Gresswil to contact me. Gresswil contacted me the next day and arranged for a new top to be delivered to me. He also explained that the machinery was so old at the Tygerberg branch and that I (THE CUSTOMER WHO HAS ALREADY PREVIOUSLY RETURNED IT AND FETCHED IT AGAIN) would need to take my drawers and draw-fronts to the Hassendal branch. After a lot of back and forth, he collected the doors at my house 10 March 2026 to have it re-edged at the Haasendal branch which opened in 2025. More back and forth between myself and Gresswill and eventually he delivers the doors to my house 16 March 2026. I returned home that evening to receive a message from my adult daughter, " Mom the guy that delivered the wood said that was the best that they could edge the wood cause the machinery at the store is old. IS THAT NOT THE MAIN REASON HE TOOK IT TO HAADENDAL - BECAUSE THE MACHINERY AT TYGERBERG IS OLD!!!!! He packed the doors in my lounge and that is where it stayed until 28 March 2026. Needless to say terrible work, doors can not be used. And they (your company tells me it is water damage) If you can show me how that would get damaged the one lounge area that no-one sits in, then fine There is no leak in my house, there was no substantial rain to speak of. Those boards were laying at the board shop for 7 days, just for edging. If your board shop can deliver a damaged top to me, your Regional Manager delivered damaged doors to my door.
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Ramona S
1 reviews | Active since Jan 2020
1 Apr 2026, 15:41
Bad quality edging
I have been buying my boards at Builders Warehouse since 2016, note that I am a DIY and not a professional carpenter. Work out your cutting list, hand it to them and they do the rest up to the edging. I have made desks and cupboards which are still standing. My last order was done in February 2026, the gentleman at the board shop of Builders Warehouse Tygerberg contacted me about the edging. The machine was broken and asked if I would accept normal edging. I said, no I would prefer to wait till the machine was fixed as this was for kitchen cupboards. Eventually all the wood was delivered Friday 27 Feb, on inspection that evening there was wood that was sized incorrectly, edging that was peeling off, edging that was not done, masonite board that was not delivered......just terrible. Saturday morning I contacted the Sales Manager at BW Tygerberg and he offed to send a truck to collect the wood. I said thanks, but took it back myself. Sunday 01 March 2026 I went and fetched the wood again (after it was re-edged (compact edging supposedly) Tuesday 03 March 2026 after assembling the carcass I took out the top to fit it. Luckily for me I had requested for the top to be cut. There were deep scratches running right down the top from end to end, so when I put the cut pieces together, you could see those scratches were there before they were machine cut in the board shop. The edging on all the boards I had taken in to be re-edged (Compact Edging) the Saturday was coming undone. I sent a video to the Sales Manager at BW Tygerberg, he was extremely helpful as always and explained to me that the board shop is outsourced to Home Concepts and not run by BW and he would get the Regional Manager, Gresswil to contact me. Gresswil contacted me the next day and arranged for a new top to be delivered to me. He also explained that the machinery was so old at the Tygerberg branch and that I (THE CUSTOMER WHO HAS ALREADY PREVIOUSLY RETURNED IT AND FETCHED IT AGAIN) would need to take my drawers and draw-fronts to the Hassendal branch. After a lot of back and forth, he collected the doors at my house 10 March 2026 to have it re-edged at the Haasendal branch which opened in 2025. More back and forth between myself and Gresswill and eventually he delivers the doors to my house 16 March 2026. I returned home that evening to receive a message from my adult daughter, " Mom the guy that delivered the wood said that was the best that they could edge the wood cause the machinery at the store is old. IS THAT NOT THE MAIN REASON HE TOOK IT TO HAADENDAL - BECAUSE THE MACHINERY AT TYGERBERG IS OLD!!!!! He packed the doors in my lounge and that is where it stayed until 28 March 2026. Needless to say terrible work, doors can not be used. And they (your company tells me it is water damage) If you can show me how that would get damaged the one lounge area that no-one sits in, then fine There is no leak in my house, there was no substantial rain to speak of. Those boards were laying at the board shop for 7 days, just for edging. If your board shop can deliver a damaged top to me, your Regional Manager delivered damaged doors to my door.
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Johan C
1 reviews | Active since Jan 2020
16 Nov 2024, 10:15
Poor Service Experience with Home Concepts at Builders Warehouse Tableview
I recently had a frustrating experience at the **cutting shop** in Builders Warehouse Tableview, which is operated by Home Concepts—not Builders Warehouse itself. On **Wednesday morning (2024/11/13 at 08:10)**, I placed and paid for an order for a sheet of wood to be cut to specific sizes. When I mentioned that I urgently needed the wood, Clifford Plaaties informed me that I could only collect it by **Friday, 2024/11/15 at 13:00**. I requested if he could "try" to assist earlier. His repeated response was that he couldn't "promise." For clarity, here’s the distinction: - **"Try"** means making an effort to achieve something. - **"Promise"** means a commitment to definitely do something. I was not asking for a promise—just a genuine attempt to expedite the process. This morning, **2024/11/16 at 08:44**, I went to collect the wood, assuming it would be ready. Clifford informed me it would only be ready at **13:00 today**, exceeding the stated turnaround time of **72 hours**. When I brought this up, he displayed an unprofessional attitude. When I asked to speak to the manager, Clifford did go to fetch one. I initially believed **Coenraad Burger** was his manager, but Clifford advised that his manager was someone based at **Home Concepts’ head office in Durban**. Confused, I asked when Builders Warehouse moved its head office to Durban. Clifford then clarified that he works for **Home Concepts**, not Builders Warehouse. At that moment, I realized I had been mistakenly directing my frustration toward Coenraad Burger, who I believed was Clifford’s manager. Coenraad is not even associated with the cutting department, as it is outsourced to Home Concepts. What’s concerning is that this information was never made clear to me or other customers: - The only indication that Clifford was not a Builders employee was the small logo on the back of his shirt with the slogan "we're stronger together." - None of the documentation I received indicated that the cutting service is operated by **Home Concepts**. After further inquiry, I discovered that the **cutting shop** in Builders Warehouse Tableview has been outsourced to Home Concepts. This lack of transparency is alarming, as customers naturally associate all services within the store with Builders Warehouse. I’ve been using the cutting shop at Builders Warehouse Tableview since moving to the area in 2020. Now, prior service issues make more sense. For example, about two months ago, I returned with boards I had purchased previously to have them cut. The team was reluctant to assist, stating that I hadn’t purchased the boards there that day. This was never a problem before. Now I understand why: **it is no longer truly a Builders Warehouse service.** This situation highlights a major concern: the bad service I received from **Home Concepts** reflects poorly on Builders Warehouse, as the connection between the two is unclear to customers. Builders Warehouse needs to seriously reconsider this outsourcing decision, as it can negatively impact their reputation when poor service from Home Concepts is mistakenly directed at them. I’m glad I took the time to investigate and can now direct my bad service review to the correct company: **Home Concepts**, not Builders Warehouse Tableview.
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Johan C
1 reviews | Active since Jan 2020
16 Nov 2024, 10:15
Poor Service Experience with Home Concepts at Builders Warehouse Tableview
I recently had a frustrating experience at the **cutting shop** in Builders Warehouse Tableview, which is operated by Home Concepts—not Builders Warehouse itself. On **Wednesday morning (2024/11/13 at 08:10)**, I placed and paid for an order for a sheet of wood to be cut to specific sizes. When I mentioned that I urgently needed the wood, Clifford Plaaties informed me that I could only collect it by **Friday, 2024/11/15 at 13:00**. I requested if he could "try" to assist earlier. His repeated response was that he couldn't "promise." For clarity, here’s the distinction: - **"Try"** means making an effort to achieve something. - **"Promise"** means a commitment to definitely do something. I was not asking for a promise—just a genuine attempt to expedite the process. This morning, **2024/11/16 at 08:44**, I went to collect the wood, assuming it would be ready. Clifford informed me it would only be ready at **13:00 today**, exceeding the stated turnaround time of **72 hours**. When I brought this up, he displayed an unprofessional attitude. When I asked to speak to the manager, Clifford did go to fetch one. I initially believed **Coenraad Burger** was his manager, but Clifford advised that his manager was someone based at **Home Concepts’ head office in Durban**. Confused, I asked when Builders Warehouse moved its head office to Durban. Clifford then clarified that he works for **Home Concepts**, not Builders Warehouse. At that moment, I realized I had been mistakenly directing my frustration toward Coenraad Burger, who I believed was Clifford’s manager. Coenraad is not even associated with the cutting department, as it is outsourced to Home Concepts. What’s concerning is that this information was never made clear to me or other customers: - The only indication that Clifford was not a Builders employee was the small logo on the back of his shirt with the slogan "we're stronger together." - None of the documentation I received indicated that the cutting service is operated by **Home Concepts**. After further inquiry, I discovered that the **cutting shop** in Builders Warehouse Tableview has been outsourced to Home Concepts. This lack of transparency is alarming, as customers naturally associate all services within the store with Builders Warehouse. I’ve been using the cutting shop at Builders Warehouse Tableview since moving to the area in 2020. Now, prior service issues make more sense. For example, about two months ago, I returned with boards I had purchased previously to have them cut. The team was reluctant to assist, stating that I hadn’t purchased the boards there that day. This was never a problem before. Now I understand why: **it is no longer truly a Builders Warehouse service.** This situation highlights a major concern: the bad service I received from **Home Concepts** reflects poorly on Builders Warehouse, as the connection between the two is unclear to customers. Builders Warehouse needs to seriously reconsider this outsourcing decision, as it can negatively impact their reputation when poor service from Home Concepts is mistakenly directed at them. I’m glad I took the time to investigate and can now direct my bad service review to the correct company: **Home Concepts**, not Builders Warehouse Tableview.
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