Mixed feelings but mostly grateful

I’m doing this review on behalf of my Boss,(it is a bit of a mixed review with some good points and some bad points) the Dr asked me to order 2 stretch tents for a funeral. I placed the order with the product number but the quote was for a different tent apparently and I wasn’t able to see the product number on the quote but we made the payment, at the end the dr said its fine its nearly the same and not much price difference, (just don’t know why you send a product number if they still can’t get it right) we made payment, but forgot to make Immediate payment, we send the proof pf payment to them but Mpho refused to accept the proof of payment and said they will only process the invoice once the money reflects in there account. It’s for a funeral, so it’s a bit urgent. Therefore the drs wife called and asked what now and at the end Mpho said we should do another payment that will show immediately. It was R4500 so its not small and they cant trust the dr but wants us to trust them, but fine we made the payment and the courier was able to pick it up the next day. And we received the tents but no installation instructions were given so I asked for instructions but didn’t get any response. Luckily we fond someone that was able to put the tents up. So that crisis was solved but with no help from Mpho. The refund was processed quickly and I received proof of the payment today, so I am very grateful for that. At least they were honest enough to refund us and the tent came in time. But it cost us making the payment 2time and a lot of extra stress. At the end I give a 5 star because the tent came and the promise of a refund did materialise. Customer service isn’t the best especially after sales. But we are still extremely grateful to have been refunded promptly. I can recommend them if you know the product or you ask all questions upfront don’t think they will help you after the sale unless it was discussed before the sale. Make sure everything is clear and you know exactly what you are paying for. And if possible check before accepting the parcel. And if possible still before you leave the premises we couldn’t have checked as we are from a different town. I do think Mpho may be overwhelmed and overworked and maybe that’s why you don’t get the after sales service you may need. I think the store is big and a lot of work for this one person.