Home Italia
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Home Italia
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEG
Eudocia G
1 reviews | Active since Mar 2026
23 Mar 2026, 11:59
POOR SERVICE :I SUSPECT THAT I HAVE BEEN ****MED
I bought a coffee table on laybe in November 2025,paid it off in January 2026.I paid for it to be delivered but todate it has not yet been delivered.I was the last item on display threfore they promised to send it to their warehouse to have defects fixed ,however its almost the end of March now and I do not have the coffee table.I bought it at Joosub Home Italia at Westgate Mall in Roodepoort.
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Eudocia G
1 reviews | Active since Mar 2026
23 Mar 2026, 11:59
POOR SERVICE :I SUSPECT THAT I HAVE BEEN ****MED
I bought a coffee table on laybe in November 2025,paid it off in January 2026.I paid for it to be delivered but todate it has not yet been delivered.I was the last item on display threfore they promised to send it to their warehouse to have defects fixed ,however its almost the end of March now and I do not have the coffee table.I bought it at Joosub Home Italia at Westgate Mall in Roodepoort.
0
Replies (0)OM
Omphile M
1 reviews | Active since Oct 2020
11 Mar 2026, 19:40
Damaged Couch
We bought a couch from HomeItalian in December, and unfortunately we experienced several issues with it from the date of purchase up until March. We reported our concerns multiple times to the manager, Sina. After many back-and-forth discussions we were told the couch would be exchanged, but when the replacement arrived it turned out to be the wrong couch. Because of the frustration and the way our concerns were handled, we eventually requested a refund. However, when we visited the store we were assisted by Cindy, who handled the situation very differently. She listened to our concerns, apologized for the inconvenience, and went the extra mile by personally checking with the warehouse to see if the correct couch was available. Thanks to Cindy’s effort and willingness to help, everything was resolved and we were able to receive the correct couch. We truly appreciate her professionalism and customer care. If it wasn’t for her, we would have taken our refund and gone to another store. Thank you, Cindy, for your outstanding assistance. People like you deserve recognition for the effort you put in to help customers at @HomeItalia by Joosubs Westgate
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Omphile M
1 reviews | Active since Oct 2020
11 Mar 2026, 19:40
Damaged Couch
We bought a couch from HomeItalian in December, and unfortunately we experienced several issues with it from the date of purchase up until March. We reported our concerns multiple times to the manager, Sina. After many back-and-forth discussions we were told the couch would be exchanged, but when the replacement arrived it turned out to be the wrong couch. Because of the frustration and the way our concerns were handled, we eventually requested a refund. However, when we visited the store we were assisted by Cindy, who handled the situation very differently. She listened to our concerns, apologized for the inconvenience, and went the extra mile by personally checking with the warehouse to see if the correct couch was available. Thanks to Cindy’s effort and willingness to help, everything was resolved and we were able to receive the correct couch. We truly appreciate her professionalism and customer care. If it wasn’t for her, we would have taken our refund and gone to another store. Thank you, Cindy, for your outstanding assistance. People like you deserve recognition for the effort you put in to help customers at @HomeItalia by Joosubs Westgate
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Replies (0)OM
Omphile M
1 reviews | Active since Oct 2020
29 Jan 2026, 12:44
Damaged Couch Delivered by Home Italia Westgate
Dear Home Italia Management, I am writing to formally lodge a complaint regarding a couch I purchased from your Westgate Home Italia branch. Upon delivery, your delivery team removed the couch legs and failed to reinstall them correctly, which has affected the stability of the couch. In addition, the couch was delivered with visible cuts on the sides, which were not present at the time of purchase. I immediately raised this issue with both the saleslady and the store manager, however, to date no corrective action has been taken, and I have received no resolution. This situation is unacceptable and does not comply with the Consumer Protection Act of South Africa, which requires goods to be delivered in good condition and fit for purpose. I hereby request urgent resolution, namely one of the following: Repair of the couch to an acceptable standard, or Replacement of the couch
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Omphile M
1 reviews | Active since Oct 2020
29 Jan 2026, 12:44
Damaged Couch Delivered by Home Italia Westgate
Dear Home Italia Management, I am writing to formally lodge a complaint regarding a couch I purchased from your Westgate Home Italia branch. Upon delivery, your delivery team removed the couch legs and failed to reinstall them correctly, which has affected the stability of the couch. In addition, the couch was delivered with visible cuts on the sides, which were not present at the time of purchase. I immediately raised this issue with both the saleslady and the store manager, however, to date no corrective action has been taken, and I have received no resolution. This situation is unacceptable and does not comply with the Consumer Protection Act of South Africa, which requires goods to be delivered in good condition and fit for purpose. I hereby request urgent resolution, namely one of the following: Repair of the couch to an acceptable standard, or Replacement of the couch
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Replies (0)Z