Complaint

I went to home italia ( westgate mall ) ok 11/07/2024 to go layby , two pedestral draws . I paid 500 deposit that the total is 3200 ( remaining balance 2700) . I went back on the 25th of November to go collect and pay the remaining balance and they said i have paid 400rand the balance also with proof being shown that i made 500 as a deposit with a balance of 2700 they said i must pay 3198r because theirs system shows shows that balance and i must bring the slips as I forgot at home i paid them full amount the following day I went with all proof of payment to show them they sent it to head office and told me they will call me I never received a call from them today I went to them and they told me they can’t help me all they can do is to give me my money back but not the full amount i gave them only the money that appears on the system because the manager who used to work in the shop is the one who used to ***** customers money now she is fired and they dealing with her with a court home italian is ****ing people please help me to get the money they i paid them in full i have proof of payment Lebo 0783556926