Bad customer service and no returns policy

I bought an oven pan for a family member, which unfortunately happened to big to large for their oven. I asked my wife to go and exchange the item and was rudely rejected by a mister Abdul, and told that the store does not exchange items. To be clear I did not want a refund, all i wanted was a cheaper smaller item and was rudely rejected in front of other customers in the store. I highly recommend avoiding this store... worst customer service.