Unprofessional behavior

I am by far dissatisfied with the service I have received from a Sales agent at Hometown properties Greenstone.

As new residence, a check was not done with us to ensure the property is in good condition. As new residence we had to to a walk about of the apartment and found out all the faults of the Unit and send it to the agent assisting us in the rent.

A message was sent that she will send a handyman which came to fix errors, however, there was still some issues picked up after fixing was done. I received a message from her that she will come do an inspection ones the Handyman was done however she did not.

When I advised the Landlord of the faults in the Unit the Agent acted rude. I explained that I am unable to answer calls as I am working throughout the shut down period and asked for her message me. She eventually called me and raised her voice at me advising the handy man will come beck.

Today the agent got extremely rude yet again after I sent an email and advised we can leave the premises (during this time I am not sure how we are suppose to do that) as she will get other tenants. She went as far as to call me contradicting, in her own words "If you are not happy with the apartment or can't afford to pay the rent on time and in full then you are more than welcome to give us notice and we will find a replacement tenant".

Then she said the following "I think you are just looking for excuses and it will no longer be entertained"

I have asked her numerous times to be polite and let us resolve the issue, however she was unprofessional and rude.

I can not fault the business for the behavior of one employer, however before you choose Hometown properties Greenstone do your research on who you dealing with!!