NH
natasha H
Active since Jun 2018
10
Reviews
0
Industries
Reviews
10 reviews69 months ago
Disgusting service
What disgusting service I have received YET AGAIN from VODACOM. This is my third incident I have had where I received the most disgusting service. I submitted a relocation over 3 weeks ago and was advised I will receive a form for approval. Since the 14th of July I have been calling VODACOM and only on Saturday I was advised that form went to a wrong email address (how that is possible I do not know). I was advised by 2 consultants yesterday that they will arrange for someone to come out as they can see it was not a mistake from my side but VODACOMS. Surprise noone came out. This morning I call and a very very rude agent tell me that it is my fault that the relocation has not been done because I sent the form incorrectly. I had to ass The SR which I was not advised. He further told me it is my fault if it wont get done. I have sent my form again and no feedback. I have included Joseph from the CEO's office for the last few days, but have received no feedback from him. It is very disappointing as he was helpful before. I have advised Jospeh, the CEO's office and about 7 Call center agent I am working from home and needs this sorted ASAP, but noone is even attempting to assist me. I would cancel my contract but VODACOM loves taking money from you, so they will not let be cancel as yet! I have never met a more unprofessional service provider!
159 replies
71 months ago
Faulty goods and bad service
I have read over negative reviews of Rochester and could not imaging I will be laying a complaint and adding to the negative reviews as the Furniture is so expensive and when you are at the Branch they are so friendly. I bought a coffee table and dining room set in March. Before they delivered the items, a consultant called me and advised they sending me the coffee table on the floor as they have no other stock (in store they said they have stock). When they came to my house, the person who delivered and maintained the glass table and chairs requested for a payment. After I advised I paid in store for delivery and for putting the table together he advised he did not receive payment and I need to pay him. My husband refused to pay him. I also has pillows from them where threads were hanging from the pillows! A few weeks later the ***** of the glass table came lose and the table fell on my husbands foot. I had a coffee, tea and sugar set and a glass worth over R600 that was also destroyed. My husband has been left with a scar on his foot after it was swollen. I complained and was advised not to pay my account until this matter has been resolved after lock down. A few weeks ago I started getting calls, messages and emails that my account is in areas and I need to pay. The more I advised what I was advised and what happened the more calls I received. I then complained to the same lady who told me I do not need to pay now and she said I have not paid my other accounts, after numerous back and forth I sent proof my other account is paid in full. She advised someone will contact me but I have not received a call. The store Manager at Stone Ridge then called me and advised someone is contacting me but cant get a hold of me, I assured him that no one called me and I complained again. On Friday I was suppose to get a new dining room table. On Saturday they arrive with a COFFEE TABLE. The person delivering the table showed me the invoice from Rochester requesting the COFFEE TABLE and not DINING ROOM TABLE. I complained again. On Monday they said they will bring the coffee table on Wednesday. I received a email that my account is in order and it will be extended now by 3 months with a message that it is my best interest to pay else I lose my insurance I pay for. In the mean time I received messages and calls saying I have been handed over to lawyers because I have not made payment. I advised the lady who called I will be sending her all emails. Today they call me and advised they will be delivering the COFFEE TABLE. I just had it. They were again advised to deliver a coffee table and not dining room table. I asked the lady to please collect their stuff and cancel my account. I was contacted again and advised someone will be calling me so that can deliver a COFFEE TABLE in the week as they don't have stock. I then told the person it is not a coffee table and I cancelled my account I need them to collect their stuff. Someone came to my house today after 13:00 to deliver something without anyone informing me of anything, I turned them away. Rochester as well as their accounts department has caused nothing but frustration and physical harm to my husband. I just thank God the table didn't break when my kids was near it. Please do not buy furniture from them. You pay more then double the amount back on goods purchased and the quality and workmanship is extremely poor. The manager from Stoneridge got his employees to call me so many times and he only called ones or twice. Absolutely horrible service this!
0 replies
73 months ago
Great service from Joseph
I have been battling with VODACOM for almost 2 months to have numerous things sorted. I had no help what so ever from the VODACOM store nor the Call Center. I have struggled to get FIBER which was extremely frustrated as everyday a Call Center consultant promised to call me back with feedback, however noone did, not even the project manager did. One person who followed up and assisted was Joseph from the CEO's office. Joseph, thank you for all your assistance and dedication to our query and sorting this matter out. I do believe that the staff can learn a lot from you
105 replies
73 months ago
GREAT SERVICE
Today I had the pleasure of having TTConnect assist with an issue I had with the instillation of VODACOM FIBER at home. The engineer was a bit late and promptly apologized when he got here. He walked us through the possible errors why the rooter could not have connected and within 20 minutes sorted out our FIBER, something I fought for, for almost a month. The engineer was well dressed, friendly, polite and extremely helpful :) I unfortunately did not get his name, but if he could go to every home, TTConnect will get nothing but compliments. Thank you for great service
105 replies
73 months ago
No feedback, Poor Service, 2nd complain in 1 week
I logged a complaint on hellopeter on the 14th of April in the horrible service I have been receiving for over a month now from VODACOM and yet no solution. I finally received my rooter after waiting a month and was assured after I plug it into the TT connect rooter it will work. WOW, nothing amazes me with VODACOM. Joseph from the CEO office called me and ensured me someone will contact me to have it sorted. We were contacted yesterday and promised a call back today by 09:00, but VIDACOM being VIDACOM never called us. After spending R140 of airtime and 3 different consultants logging queries, our rooter is still not working. Joseph has now ignored our emails, the consultants who was suppose to get back to us have not and the CEO office is not getting back to us. This is absolutely ridiculous to be struggling like this for over a mont and treating people this way. Shame on VODACOM for ignoring us and assisting us and yet taking our money come month end.
105 replies
73 months ago
Horrible service received for second time
It has been over two months of constant battling with VODACOM and I have even been contacted by the CEO offices with absolutely NO joy what so EVER. I have two Current contract's with VODACOM, which I misplaced my one sim card for my one rooter. It took them a month to have that sorted out. I then asked to convert my two accounts (rooters) into one FIBER line which I was advised might be possible, however still waiting on feedback. I went ahead and ordered FIBER for my house, all I need is a new rooter as I have the FIBER instillation setup already, after 1 month I was advised all is in order and RAM will be delivering the router. WOW to my surprise RAM knows absolutely nothing about this. I provided them with my sales order, which they said is incorrect as I need a wable number. I have tried to contact Joseph from the CEO office numerous occasions however he has failed to make contact with me. They keep on taking and taking debit orders when routers are not working, but unable to assist when you need it the most.
210 replies
73 months ago
Unprofessional behavior
I am by far dissatisfied with the service I have received from a Sales agent at Hometown properties Greenstone. As new residence, a check was not done with us to ensure the property is in good condition. As new residence we had to to a walk about of the apartment and found out all the faults of the Unit and send it to the agent assisting us in the rent. A message was sent that she will send a handyman which came to fix errors, however, there was still some issues picked up after fixing was done. I received a message from her that she will come do an inspection ones the Handyman was done however she did not. When I advised the Landlord of the faults in the Unit the Agent acted rude. I explained that I am unable to answer calls as I am working throughout the shut down period and asked for her message me. She eventually called me and raised her voice at me advising the handy man will come beck. Today the agent got extremely rude yet again after I sent an email and advised we can leave the premises (during this time I am not sure how we are suppose to do that) as she will get other tenants. She went as far as to call me contradicting, in her own words "If you are not happy with the apartment or can't afford to pay the rent on time and in full then you are more than welcome to give us notice and we will find a replacement tenant". Then she said the following "I think you are just looking for excuses and it will no longer be entertained" I have asked her numerous times to be polite and let us resolve the issue, however she was unprofessional and rude. I can not fault the business for the behavior of one employer, however before you choose Hometown properties Greenstone do your research on who you dealing with!!
0 replies
87 months ago
Thank you Sister Berta (Dischem Greenstone Mall)
Good day, Myself and my family has the pleasure of dealing with Sister Berta (GREENSTONE MALL) on a regular basis. When I took my baby for her first injection at 6 weeks at Greenstone dischem, the nurse who first attended to us was unfriendly and made us feel uneasy with her approach. On the next visit we had the privilege to get an appointment with Sister Berta and I have taken my baby to her, my 6 year old son and my husband goes to her at times and it is a pleasure dealing with such a professional and friendly sister. She always welcomes us with a smile and make us all feel at ease and asks a lot of questions about my babies milestones and even gave me great advice which is working effectively. I would like to thank Sister Berta for her great services and I have and will continue to refer family and friends to her. You are an absolute pleasure to deal with. Thank you and Regards,
0 replies
95 months ago
GREEN VALLEY DISC-CHEM HORRIBLE SISTERS AND CASHIERS - TREAT MOMS AND KIDS LIKE SH@#
I approached the sister (if that is what she is) at Dis-Chem Green Valley Greenstone to book an appointment for my new born baby's 6 weeks vaccination. The lady who was playing on her cell phone at the time (the sister I presume), did not make eye contact and told me to call in for an appointment. I then asked for a number and she sighed and just gave me a card. Last week my husband and I went to the same Dis-Chem to get vitamins. We were told by one of the floor assistance that if you buy two bottles of vitamins (I can not recall the brand), we will pay R99. When we got to the counter the two bottles was R300. My husband advised the cashier what we were told and she told us one of us need to go show her where we found it. I went with her and showed her. She then told me "read what is says". I just walked away as her approach was uncalled for and she followed. Today I went to Dis-Chem yet again (I live close by so its the nearest Dis-Chem) and my son wanted lego that was marked R150. To my surprise, when we got to the till it was over R300. I explained to the cashier that its marked R150. The rude cashier of the week before OBVEOUSLY remembered me and came to see what the issue was. Herself and the cashier who was assisting me, showed me two bar codes. I showed them that the description for the lego that I am purchasing matches the price tag of the R150 and not the one for over R300. They got extremely vocal and told me I need to look at the code and not the description. I told them I looked at the description and the cashier who assisted me the previous week, grabbed the other toy, clicked her tong . I was in the shop with a new born baby and a 5year old so out of respect for my kids, I asked them to ring it up and asked for their names as I said I will log a complaint. The cashier who assisted me said I can look at the slip to get her name. Her name as per the slip is M MOLELE TILL NO 0002 and her rude friend is at ILL NO 0004 There was no manager in sight to assist with customers being treated with no respect (not even little respect NO RESPECT). For moms with kids, rather drive down the road the Greenstone mall where you will be heard should you have a complaint, where sisters are helpful and friendly and there is no wrong prices on the shelves. OH and where M MOLELE TILL NO 0002 and her rude friend at I TILL NO 0004 can not assist you!! To the management of the Dis-Chem group please train your staff properly!
0 replies
96 months ago
A BUNCH OF CROOKS
Absolutely horrible service! I got Fiber installed in November 2017 through VODACOM. I have had numerous problems with them billing me incorrectly leaving me having to make a plan to ensure other debit orders of mine do not bounce. The have the rudest Call Center agents with managers refusing to speak to customers! I sent complaints and both Warren Heneke and Sheryl Moodley who investigated my complaint was unhelpful. The more I explained that the refund they made me and as per their invoice was incorrect, they refused to investigate further. Sheryl even sent me an email they have closed my complaint. To date I have not received a refund! Further to this they spelt my surname incorrectly and said I must send updated documents when they made the typing error. I have emailed the CEO but clearly he is not interested in customer complaints as he is making money with VODACOM ripping its customer's off. As long as he gets his salary, he does not give a ****. I am forced to use VODACOM in the Estate I live in, but I can assure you I would not use them if I had a choice. if you thinking of using VODACOM DONT!!!!!
159 replies
Review Distribution
5 Star
2 (20%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)