Do not order, takes money but does not deliver as promised

I placed an order and paid on the 5th of November. I was promised that order should take 7 to 10 days. It’s the 21st of November and I got no update. Whenever I inquire, my calls , texts are ignored noted. Please do NOT order from this company as it’s giving ****ming vibes. I have no choice but to report the matter on all social media platforms and the police