Terrible service and no products

I placed an order last year august with them for dinning chairs this was at the Sandton branch was told by Celest their manager who hurried me into ordering due to them having a special it would take 6-8 weeks. After 6 weeks when I contacted them apparently their manager was not doing her work and the order was still to be put through. I was patient and waited after many follow ups with the new manager Chris and obviously payments made in August eventually the order was ready in early December after receiving the order and full payment was made I realised that they sent me the wrong chair. After a lot of frustration I asked if they could not refund me due to their negligence and terrible service. I was told no they won’t but they would correct their mistake. Had to wait for when their truck would come into this area again so that they could collect and was told to expect my chairs towards end Jan. I have contacted them was told it’s in the process still. If I don’t enquire I hear nothing and already 9 Feb and no chairs. Terrible service. Not to mention but I am actually a loyal customer and have ordered with them before apparently company not interested in their customers anymore just the money very sad. Taught they were still one of the South African companies u could trust .