Such shocking service

Such poor after sale service.

2 years ago I bought my car from them and took out their beautiful extra policies that they offer. Now when it is time to claim you get pushers from pillar to post. To date my problem has not been resolved. In March my car had a stone chip called the policy holder on my contract ,what a nightmare they could not find my policy ,called Ziyaad the rep that sold us the car, he advised that Msure and Regent spilt, so now that seemed like it was my problem they spilt and could not find my policy. On the 19 March contacted Phillip he could not find my policy it took them 4 days to eventually find my details, was then given Star break contact number these people never answers their phone called ********** 800, ********** 48, ********** 760. Then on the 22 March contacted Phillip again advised him here is my alternate contact number for my Husband he is off please advise, received no feedback. Must know it like a week later the Stone chip is obviously going to turn into a crack. Contacted Phillip again advised sorry his on holiday must call the office after knowing my situation and the history and the urgency in this matter. From the 2 April to date I have been emailing Colin Chipps who I must admit was the only helpful person there. But still going back and forth only to be told by Jeniffer sorry we done cover cracks only chips. Now who's fault is that, that the insure company took so long and when I first called in they could not find my policy? On the 9 April was told by Colin to email Msure complaints which I did. To date once again no response or feedback. No surprise there! And they have my husband number as an alternate and my email adressess as a way of communication. Now its my fault the chip turned into a crack and all they can say is " So sorry the policy don't cover cracks". Not even releasing all the running around I has a client did, all the follow ups I did, or without any assessment to the fault. Or better yet not even taking responsibility for them not finding my policy.

Please be aware of all these extra policy they try to sell you. As these policy company find ways NOT too cover you or provide the service required.