HONDA PINETOWN & HONDA UMHLANGA: MORE ACCOUNTABILITY AND OVERSIGHT NEEDED.

Both Honda Pinetown & Honda Umhlanga need comprehensive training in communication and customer service. The operator / receptionist can only take a call and transfer it to the relevant section / unit for attention and disposal. Herein lies the problem . Often the extension is not answered. If answered they are busy and will call back which is never done . Most times one is put on hold and the call eventually drops. I have been trying for the last 2 days to speak to a service advisor at both Honda Umhlanga and Honda Pinetown. The operator at Honda Pinetown had taken by number both this Wednesday and Thursday and promised that someone will call . To date there is no response. I left a message for the senior administrator of Honda Umhlanga this morning to call me to voice my dissatisfaction. Nobody bothered to call . This is hardly the service that one expects from an established dealership. The supervisors and section heads of these dealership must be more " hands on " Both these dealerships are multiple million rand franchises and for clients to be treated in this way , is no doubt an indictment on the management of these dealerships . As an established dealership, you are inter alia selling , servicing and repairing high end vehicles, usually upwards of R250k . All this because of the customer. Without the customer there is no business . So Honda Umhlanga and Honda Pinetown, you are capable of doing far better and can do better , so " PLEASE WAKE UP AND SMELL THE COFFEE "