Honda Motors
Unclaimed Business
|2|6 Reviews (last 12 months)|This business does not respond to reviews
Honda Motors
Unclaimed Business
|2
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 05:30
waiting more than 3 months for body parts on new 2025 Honda Fit hybrid w/poor after sales support
I bought a brand new Honda Fit hybrid e-CVT on 8 May 2025. I cannot tell you how happy I am with it - except maybe for two things - 1) the steering wheel wands are reversed from every other Japanese car I have owned; and 2) it doesn't have a spare - not even a small one. Those two things aside, I absolutely love this Honda, my first, and the sales and trade-in process was so fast and easy. I have loved driving it for almost a year, mostly commuting to work about 75km/day (roundtrip). Then my wife had a low speed accident (in our neighbourhood) almost 3 months ago: 9 Mar 2026, it is now 24 May. We got a quote for repairs from the body shop, Spraycraft in Bellville, on 11 Mar and paid for the parts in advance 25 Mar after payday. It was almost R70K for 52 parts. The panel beater says it was "sc****d" and because they are certified by Honda, Spraycraft can repair it and keep it under warranty (no damage internal - just superficial. Did you know one of the front lights alone costs R18K???). The panel beaters immediately ordered the parts through the local Mekor Honda (Tygervalley) where I bought it. A couple weeks later, Spraycraft informed us that some of the parts could take a couple months to get here. So we rented a car for a month, with the hopes the parts would come earlier and that we could possibly get a courtesy vehicle from Spraycraft; who advised us to contact Honda Customer Care to find out what's taking so long and escalate the delivery. Honda Customer care responded almost immediately, on 6 May, the representative politely told us: Dear Mr. Tucker, Please note that I have been in contact with the Honda Auto Tygerberg Parts Manager regarding parts for your vehicle. As per the attached He has advised that they are only awaiting the below five parts, before all required components can be supp**** for the repair: • 74192TZA000 –ETA: 31 July 2026 • 74142TZA000 –ETA: 31 July 2026 • 19101-6Y0000 – System indicates expected arrival within 1–2 days • 25550-60HJ60 –ETA: 14 August 2026 • 19015-6Y0003 –ETA: 10 July 2026 This matter will now be escalated to our Parts Division to obtain updated ETAs. Further feedback will be provided to you by Tuesday, 12 May 2026. As promised, the customer care consultant followed up but nothing changed. Out of 52 parts in total on the itemised quote/invoice, 5 were outstanding; of which the third (above, of the 5) was delayed because of the heavy rains that closed Du Toit's tunnel for a bit. It has since come in. *** After discussing this with both friends and family, we have come to realise that it is unacceptable for us to wait so long for these parts; especially considering this is a new car that should be supported by Honda SA. *** We must rent a car for at least two more months, at about R6000 per month, and then hopefully get a courtesy car while the repairs are done *after* all the parts are here. We see two ways for Honda to take care of us with proper customer care: 1. fly the parts out asap instead of waiting for the boat 2. pay for our rental car or give us a courtesy vehicle, until we get our car back Then we will be happy Honda owners. This Honda is my commuter car (about 35-45 minutes each way). It is due for it's first one year/15K km service last month already. I can safely say this is the nicest car I have ever owned. I'm 61 years old. Not even one year in it, and I absolutely love it. I'm so impressed by Honda! Ok, I would switch around those wands if I could, and I'll likely hunt for a rim with a temp tyre and stow it in the rather roomy boot, yet . . . the quality, craftsmanship, safety features, the ride, the sound, the displays, the sheer enjoyment . . . wow. And my friends, family and colleagues see it and ask about it all the time. It's the perfect time for a hybrid (esp with the war now) and the quality surpasses other Japanese, Korean and Chinese cars? I am the best kind of Ambassador -> a convert! Unfortunately, all this joy has become tarnished by waiting so long for Honda; not our panel beater. I'm willing to wait for this car; however, I still need a commuter car until it comes back. bill
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 05:30
waiting more than 3 months for body parts on new 2025 Honda Fit hybrid w/poor after sales support
I bought a brand new Honda Fit hybrid e-CVT on 8 May 2025. I cannot tell you how happy I am with it - except maybe for two things - 1) the steering wheel wands are reversed from every other Japanese car I have owned; and 2) it doesn't have a spare - not even a small one. Those two things aside, I absolutely love this Honda, my first, and the sales and trade-in process was so fast and easy. I have loved driving it for almost a year, mostly commuting to work about 75km/day (roundtrip). Then my wife had a low speed accident (in our neighbourhood) almost 3 months ago: 9 Mar 2026, it is now 24 May. We got a quote for repairs from the body shop, Spraycraft in Bellville, on 11 Mar and paid for the parts in advance 25 Mar after payday. It was almost R70K for 52 parts. The panel beater says it was "sc****d" and because they are certified by Honda, Spraycraft can repair it and keep it under warranty (no damage internal - just superficial. Did you know one of the front lights alone costs R18K???). The panel beaters immediately ordered the parts through the local Mekor Honda (Tygervalley) where I bought it. A couple weeks later, Spraycraft informed us that some of the parts could take a couple months to get here. So we rented a car for a month, with the hopes the parts would come earlier and that we could possibly get a courtesy vehicle from Spraycraft; who advised us to contact Honda Customer Care to find out what's taking so long and escalate the delivery. Honda Customer care responded almost immediately, on 6 May, the representative politely told us: Dear Mr. Tucker, Please note that I have been in contact with the Honda Auto Tygerberg Parts Manager regarding parts for your vehicle. As per the attached He has advised that they are only awaiting the below five parts, before all required components can be supp**** for the repair: • 74192TZA000 –ETA: 31 July 2026 • 74142TZA000 –ETA: 31 July 2026 • 19101-6Y0000 – System indicates expected arrival within 1–2 days • 25550-60HJ60 –ETA: 14 August 2026 • 19015-6Y0003 –ETA: 10 July 2026 This matter will now be escalated to our Parts Division to obtain updated ETAs. Further feedback will be provided to you by Tuesday, 12 May 2026. As promised, the customer care consultant followed up but nothing changed. Out of 52 parts in total on the itemised quote/invoice, 5 were outstanding; of which the third (above, of the 5) was delayed because of the heavy rains that closed Du Toit's tunnel for a bit. It has since come in. *** After discussing this with both friends and family, we have come to realise that it is unacceptable for us to wait so long for these parts; especially considering this is a new car that should be supported by Honda SA. *** We must rent a car for at least two more months, at about R6000 per month, and then hopefully get a courtesy car while the repairs are done *after* all the parts are here. We see two ways for Honda to take care of us with proper customer care: 1. fly the parts out asap instead of waiting for the boat 2. pay for our rental car or give us a courtesy vehicle, until we get our car back Then we will be happy Honda owners. This Honda is my commuter car (about 35-45 minutes each way). It is due for it's first one year/15K km service last month already. I can safely say this is the nicest car I have ever owned. I'm 61 years old. Not even one year in it, and I absolutely love it. I'm so impressed by Honda! Ok, I would switch around those wands if I could, and I'll likely hunt for a rim with a temp tyre and stow it in the rather roomy boot, yet . . . the quality, craftsmanship, safety features, the ride, the sound, the displays, the sheer enjoyment . . . wow. And my friends, family and colleagues see it and ask about it all the time. It's the perfect time for a hybrid (esp with the war now) and the quality surpasses other Japanese, Korean and Chinese cars? I am the best kind of Ambassador -> a convert! Unfortunately, all this joy has become tarnished by waiting so long for Honda; not our panel beater. I'm willing to wait for this car; however, I still need a commuter car until it comes back. bill
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 10:29
Honda cars are sold with tires that are not available in South Africa
Bought a new Honda Amaze. Less than a week later i needed to buy a new tire due to pothole damage. Found out that the specific tires fitted to the vehicle ARE NOT AVAILABLE in South Africa. Between the CMH Honda Hatfield and TWT I cannot get any valid information. The Dealership says Tiger Wheel and Tire should stock the tires, and TWT says they don't and cannot even order them. Now I'm forced to buy two new tires from another manufacturer as it s not advisable to fit 2 different type of tires on one axle of a car. Honda is selling cars without making sure support and parts are available when needed.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 10:29
Honda cars are sold with tires that are not available in South Africa
Bought a new Honda Amaze. Less than a week later i needed to buy a new tire due to pothole damage. Found out that the specific tires fitted to the vehicle ARE NOT AVAILABLE in South Africa. Between the CMH Honda Hatfield and TWT I cannot get any valid information. The Dealership says Tiger Wheel and Tire should stock the tires, and TWT says they don't and cannot even order them. Now I'm forced to buy two new tires from another manufacturer as it s not advisable to fit 2 different type of tires on one axle of a car. Honda is selling cars without making sure support and parts are available when needed.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 10:54
Honda South Africa – Unacceptable Parts Availability and After-Sales Support
Honda South Africa – Unacceptable Parts Availability and After-Sales Support My vehicle has been off the road since October 2025 and remains unrepaired due to Honda South Africa’s ongoing inability to supply required parts. ETA dates are continuously extended, including again today, with no cer*****y or accountability. I contacted Honda South Africa directly and was advised that their representatives can only communicate with the Parts Division via email. I was explicitly told that the Parts Division does not accept phone calls — not even from Honda’s own internal staff — and that customers are not permitted any direct contact. Requests to escalate the matter or speak to management were refused. The only response provided is repeated ETA update emails, and I have been told that this is “all I will receive.” I have also been informed that shipment errors are to blame, with no further explanation or solution offered. This is a relatively new vehicle, purchased from Honda Menlyn in December 2024 with approximately 30,000 km. It is deeply concerning that Honda continues to sell these vehicles while being unable to support them with parts in South Africa. I have since approached the Motor Industry Ombudsman of South Africa (MIOSA), who advised further escalation via my insurer — an unacceptable situation for a customer simply trying to get a vehicle repaired. Honda South Africa’s lack of parts availability, poor communication, and refusal to provide meaningful escalation channels make this an extremely disappointing experience. Prospective buyers should seriously consider Honda’s after-sales and parts support before purchasing.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 10:54
Honda South Africa – Unacceptable Parts Availability and After-Sales Support
Honda South Africa – Unacceptable Parts Availability and After-Sales Support My vehicle has been off the road since October 2025 and remains unrepaired due to Honda South Africa’s ongoing inability to supply required parts. ETA dates are continuously extended, including again today, with no cer*****y or accountability. I contacted Honda South Africa directly and was advised that their representatives can only communicate with the Parts Division via email. I was explicitly told that the Parts Division does not accept phone calls — not even from Honda’s own internal staff — and that customers are not permitted any direct contact. Requests to escalate the matter or speak to management were refused. The only response provided is repeated ETA update emails, and I have been told that this is “all I will receive.” I have also been informed that shipment errors are to blame, with no further explanation or solution offered. This is a relatively new vehicle, purchased from Honda Menlyn in December 2024 with approximately 30,000 km. It is deeply concerning that Honda continues to sell these vehicles while being unable to support them with parts in South Africa. I have since approached the Motor Industry Ombudsman of South Africa (MIOSA), who advised further escalation via my insurer — an unacceptable situation for a customer simply trying to get a vehicle repaired. Honda South Africa’s lack of parts availability, poor communication, and refusal to provide meaningful escalation channels make this an extremely disappointing experience. Prospective buyers should seriously consider Honda’s after-sales and parts support before purchasing.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 04:00
******ion attempt at Honda, East London
On 8 August at 7:15 am I took my Honda CRV to Honda East London for the 85000 km service. I requested for the car to be returned early as I had to go to Queenstown, 200 kms away. They quoted me R7065.23. I complained of a sound while applying brakes. They said the disk need to be skimmed and quoted an extra R1700.00. I agreed to R8765.23 in total. They promised that the car should be ready by 12 noon. Around 1 pm a lady by name, Sherry phoned me and said the filter is very dirty and asked if iit can be replaced. I told her this is exactly what she said even last time and told her not to change it. I asked her when I will get the car back and her reply was, 'It shouldn't be long." By 5 pm when I didn't receive any call, I decided to go to Honda. The car was still getting washed when I arrived!. Then to my utter shock they gave me a bill of R10 471.75 instead of R8765.23 that I had agreed to. When asked ,Cherry said the extra is for the filter that was replaced! When I told her I didn't ask for it to be replaced, her first reply was I did. When I said if I had given you permission I would have as well asked you for a quote, her reply was, "But I thought you gave me permission.". At this point she says the car can only be released after the filter is removed. This after being told that it's already dark and we have to get to Queenstown. When I said I can bring the car back on Monday, 11th Aug to remove the filter she won't relent. And, it's not my fault she assumed I gave her permission without even asking for a quote! Just as rude and customer disoriented Cherry was, there was a David who was understanding and having bit of humanity. He told me, "Just pay what you agreed and don't bother to come back on Monday." You may check the cctv camera if there is one. 8th August was a Friday. Promptly on 11th August I received a call from Honda care asking about the service experience. I narrated what happened. The caller put the phone down saying he will get back to me. Till today 28 November noone has phoned me. That is Honda-care!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 04:00
******ion attempt at Honda, East London
On 8 August at 7:15 am I took my Honda CRV to Honda East London for the 85000 km service. I requested for the car to be returned early as I had to go to Queenstown, 200 kms away. They quoted me R7065.23. I complained of a sound while applying brakes. They said the disk need to be skimmed and quoted an extra R1700.00. I agreed to R8765.23 in total. They promised that the car should be ready by 12 noon. Around 1 pm a lady by name, Sherry phoned me and said the filter is very dirty and asked if iit can be replaced. I told her this is exactly what she said even last time and told her not to change it. I asked her when I will get the car back and her reply was, 'It shouldn't be long." By 5 pm when I didn't receive any call, I decided to go to Honda. The car was still getting washed when I arrived!. Then to my utter shock they gave me a bill of R10 471.75 instead of R8765.23 that I had agreed to. When asked ,Cherry said the extra is for the filter that was replaced! When I told her I didn't ask for it to be replaced, her first reply was I did. When I said if I had given you permission I would have as well asked you for a quote, her reply was, "But I thought you gave me permission.". At this point she says the car can only be released after the filter is removed. This after being told that it's already dark and we have to get to Queenstown. When I said I can bring the car back on Monday, 11th Aug to remove the filter she won't relent. And, it's not my fault she assumed I gave her permission without even asking for a quote! Just as rude and customer disoriented Cherry was, there was a David who was understanding and having bit of humanity. He told me, "Just pay what you agreed and don't bother to come back on Monday." You may check the cctv camera if there is one. 8th August was a Friday. Promptly on 11th August I received a call from Honda care asking about the service experience. I narrated what happened. The caller put the phone down saying he will get back to me. Till today 28 November noone has phoned me. That is Honda-care!
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
27 Mar 2025, 18:01
HONDA PINETOWN & HONDA UMHLANGA: MORE ACCOUNTABILITY AND OVERSIGHT NEEDED.
Both Honda Pinetown & Honda Umhlanga need comprehensive training in communication and customer service. The operator / receptionist can only take a call and transfer it to the relevant section / unit for attention and disposal. Herein lies the problem . Often the extension is not answered. If answered they are busy and will call back which is never done . Most times one is put on hold and the call eventually drops. I have been trying for the last 2 days to speak to a service advisor at both Honda Umhlanga and Honda Pinetown. The operator at Honda Pinetown had taken by number both this Wednesday and Thursday and promised that someone will call . To date there is no response. I left a message for the senior administrator of Honda Umhlanga this morning to call me to voice my dissatisfaction. Nobody bothered to call . This is hardly the service that one expects from an established dealership. The supervisors and section heads of these dealership must be more " hands on " Both these dealerships are multiple million rand franchises and for clients to be treated in this way , is no doubt an indictment on the management of these dealerships . As an established dealership, you are inter alia selling , servicing and repairing high end vehicles, usually upwards of R250k . All this because of the customer. Without the customer there is no business . So Honda Umhlanga and Honda Pinetown, you are capable of doing far better and can do better , so " PLEASE WAKE UP AND SMELL THE COFFEE "
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Mar 2025, 18:01
HONDA PINETOWN & HONDA UMHLANGA: MORE ACCOUNTABILITY AND OVERSIGHT NEEDED.
Both Honda Pinetown & Honda Umhlanga need comprehensive training in communication and customer service. The operator / receptionist can only take a call and transfer it to the relevant section / unit for attention and disposal. Herein lies the problem . Often the extension is not answered. If answered they are busy and will call back which is never done . Most times one is put on hold and the call eventually drops. I have been trying for the last 2 days to speak to a service advisor at both Honda Umhlanga and Honda Pinetown. The operator at Honda Pinetown had taken by number both this Wednesday and Thursday and promised that someone will call . To date there is no response. I left a message for the senior administrator of Honda Umhlanga this morning to call me to voice my dissatisfaction. Nobody bothered to call . This is hardly the service that one expects from an established dealership. The supervisors and section heads of these dealership must be more " hands on " Both these dealerships are multiple million rand franchises and for clients to be treated in this way , is no doubt an indictment on the management of these dealerships . As an established dealership, you are inter alia selling , servicing and repairing high end vehicles, usually upwards of R250k . All this because of the customer. Without the customer there is no business . So Honda Umhlanga and Honda Pinetown, you are capable of doing far better and can do better , so " PLEASE WAKE UP AND SMELL THE COFFEE "
0
Replies (0)A