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Diann B
Active since Oct 2019
4
Reviews
0
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Reviews
4 reviews2 months ago
Honda South Africa – Unacceptable Parts Availability and After-Sales Support
Honda South Africa – Unacceptable Parts Availability and After-Sales Support My vehicle has been off the road since October 2025 and remains unrepaired due to Honda South Africa’s ongoing inability to supply required parts. ETA dates are continuously extended, including again today, with no cer*****y or accountability. I contacted Honda South Africa directly and was advised that their representatives can only communicate with the Parts Division via email. I was explicitly told that the Parts Division does not accept phone calls — not even from Honda’s own internal staff — and that customers are not permitted any direct contact. Requests to escalate the matter or speak to management were refused. The only response provided is repeated ETA update emails, and I have been told that this is “all I will receive.” I have also been informed that shipment errors are to blame, with no further explanation or solution offered. This is a relatively new vehicle, purchased from Honda Menlyn in December 2024 with approximately 30,000 km. It is deeply concerning that Honda continues to sell these vehicles while being unable to support them with parts in South Africa. I have since approached the Motor Industry Ombudsman of South Africa (MIOSA), who advised further escalation via my insurer — an unacceptable situation for a customer simply trying to get a vehicle repaired. Honda South Africa’s lack of parts availability, poor communication, and refusal to provide meaningful escalation channels make this an extremely disappointing experience. Prospective buyers should seriously consider Honda’s after-sales and parts support before purchasing.
0 replies
6 months ago
Thank you, Patrick Mbalathi, for the excellent service yesterday and for assisting me every step of the way, as well as your thoughtful follow-up
Thank you, Patrick Mbalathi, for the excellent service yesterday and for assisting me every step of the way, as well as your thoughtful follow-up. You truly deserve more than just five stars!
53 replies
80 months ago
Mpo Rabele and Mpo Marutla
Mpo Rabele and Mpo Marutla I spoke to Mpo Marutla who then transferred me to Mpo Rabele I am satisfied with the excellent service received Thank you so much
105 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)