Diann B's Profile | Hellopeter

Share Your Experience

Industries I'm a Business

DB

Diann B

Active since Oct 2019

4

Reviews

0

Industries

Reviews

4 reviews

6 months ago

Honda South Africa – Unacceptable Parts Availability and After-Sales Support

Honda South Africa – Unacceptable Parts Availability and After-Sales Support My vehicle has been off the road since October 2025 and remains unrepaired due to Honda South Africa’s ongoing inability to supply required parts. ETA dates are continuously extended, including again today, with no cer*****y or accountability. I contacted Honda South Africa directly and was advised that their representatives can only communicate with the Parts Division via email. I was explicitly told that the Parts Division does not accept phone calls — not even from Honda’s own internal staff — and that customers are not permitted any direct contact. Requests to escalate the matter or speak to management were refused. The only response provided is repeated ETA update emails, and I have been told that this is “all I will receive.” I have also been informed that shipment errors are to blame, with no further explanation or solution offered. This is a relatively new vehicle, purchased from Honda Menlyn in December 2024 with approximately 30,000 km. It is deeply concerning that Honda continues to sell these vehicles while being unable to support them with parts in South Africa. I have since approached the Motor Industry Ombudsman of South Africa (MIOSA), who advised further escalation via my insurer — an unacceptable situation for a customer simply trying to get a vehicle repaired. Honda South Africa’s lack of parts availability, poor communication, and refusal to provide meaningful escalation channels make this an extremely disappointing experience. Prospective buyers should seriously consider Honda’s after-sales and parts support before purchasing.

0 replies

MiWay Insurance

10 months ago

Thank you, Patrick Mbalathi, for the excellent service yesterday and for assisting me every step of the way, as well as your thoughtful follow-up

Thank you, Patrick Mbalathi, for the excellent service yesterday and for assisting me every step of the way, as well as your thoughtful follow-up. You truly deserve more than just five stars!

1 reply

MiWay Insurance

38 months ago

Excellent

1 reply

MiWay Insurance

83 months ago

Mpo Rabele and Mpo Marutla

Mpo Rabele and Mpo Marutla I spoke to Mpo Marutla who then transferred me to Mpo Rabele I am satisfied with the excellent service received Thank you so much

1 reply

Review Distribution

5 Star

3 (75%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

1 (25%)

About

About Us
How Hellopeter Works
Press

Community

Help Centre for Reviewers
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre for Businesses

Follow Us

About

About Us
How Hellopeter Works
Press

Community

Help Centre
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy