MC
Mattathil C
Active since Jul 2014
24
Reviews
0
Industries
Reviews
24 reviews5 months ago
Never trust SBILife and South Indian Bank
I reside in East London, South Africa. I am a government employee entitled to pension and insurance as part of my work package. However, when a guy by name Ashish phoned me repeatedly from South Indian Bank, Bharananganam requesting to take a policy, I consented unaware that it ensues endless calls asking for endless documents. I don't as such need an insurance and when I agreed it was only to help a young guy seeking my help. Though sales calls are annoying, I responded pleasantly to all his requests and didn't turn him down at any point because to me a word is to be honoured. But at the end I realized this guy has no ethics or values.. I am not sure if SBILife promotes ********* practise, or it was an employee's lack of integrity. After paying Rs250 000 as a first installment and submitting numerous documents to Ashish, I was asked to fill in an online form. Even after trying to fill in this flippant form for about 10 times it didn't work. At this point I told Ashish that I can't be sitting forever trying again and again to fill this form as it's wasting my time and I have other things to do. I told him, I can't proceed any more. He started pleading talking about his targets. When I didn't agree at first, he said he will put me on a new plan where there is no more payment than what's already paid and at the end of 5 years, I will receive a full refund with market related growth etc and requested to try again to fill the form. I agreed to try and fill the form on condition that he will give to me in writing what he promised. He agreed and even said the policy document will be amended with the rules stating the new plan. I somehow managed to fill in and submit the form. He never gave me what he promised to give in writing and when I received the policy document it mentions I have to pay for 5 years. When I messaged Ashish he didn't even bother to reply. And now there is a call to pay another installment!! I don't take this lightly. SBILife is answerable to this and has to give me a full refund with interest. A contract where I was made to sign telling lies do not stand valid. I never ever expected a person calling me from a bank can be **** with no conscience
0 replies
5 months ago
******ion attempt at Honda, East London
On 8 August at 7:15 am I took my Honda CRV to Honda East London for the 85000 km service. I requested for the car to be returned early as I had to go to Queenstown, 200 kms away. They quoted me R7065.23. I complained of a sound while applying brakes. They said the disk need to be skimmed and quoted an extra R1700.00. I agreed to R8765.23 in total. They promised that the car should be ready by 12 noon. Around 1 pm a lady by name, Sherry phoned me and said the filter is very dirty and asked if iit can be replaced. I told her this is exactly what she said even last time and told her not to change it. I asked her when I will get the car back and her reply was, 'It shouldn't be long." By 5 pm when I didn't receive any call, I decided to go to Honda. The car was still getting washed when I arrived!. Then to my utter shock they gave me a bill of R10 471.75 instead of R8765.23 that I had agreed to. When asked ,Cherry said the extra is for the filter that was replaced! When I told her I didn't ask for it to be replaced, her first reply was I did. When I said if I had given you permission I would have as well asked you for a quote, her reply was, "But I thought you gave me permission.". At this point she says the car can only be released after the filter is removed. This after being told that it's already dark and we have to get to Queenstown. When I said I can bring the car back on Monday, 11th Aug to remove the filter she won't relent. And, it's not my fault she assumed I gave her permission without even asking for a quote! Just as rude and customer disoriented Cherry was, there was a David who was understanding and having bit of humanity. He told me, "Just pay what you agreed and don't bother to come back on Monday." You may check the cctv camera if there is one. 8th August was a Friday. Promptly on 11th August I received a call from Honda care asking about the service experience. I narrated what happened. The caller put the phone down saying he will get back to me. Till today 28 November noone has phoned me. That is Honda-care!
0 replies
5 months ago
Roll to be Robed
On 8 August I called Roll to Secure to check my one garage door that wasn't working. The came, checked and said the battery need to be replaced. The said they will quote me and left after charging a R650.00 call out fee. Then they quoted me R1 200.00 for a new battery. When they returned they said both the batteries (the one on the second garage door also needs to be replaced. R1200 quote goes up to R2400) It stopped working when they started fiddling on it. It was perfectly working until they came. Then after a while they said the board is faulty and it too needs to be replaced. At this point I asked them to pack up and leave. Two days ago I called another guy. And guess what both the doors are working perfectly now and no batteries were changed! He told me it's both working. And for a bit of laughter - these two guys even told me they have received "advanced training." Wonder what it's for! If there is any decency refund the R650 I paid you.
0 replies
5 months ago
Never trust South Indian Bank and their associate SBILife
SBILife policy 2Y422635004 I reside in East London, South Africa. I am a government employee entitled to pension, insurance etc from my employer. As such, I don't need any insurance in India. However, when a guy by name Ashish 0091 808 959 2424 phoned me repeatedly requesting to subscribe a policy, I consented, unaware that there will be endless calls asking for endless number of documents. Though sales calls are annoying to anyone (that includes me as-well) I sent him all the documents he requested just because I value my word. In the same manner there is nothing wrong in expecting the same level of integrity from a person representing a well known bank. Sadly, that didn't happen. Remember I consented because of repeated pleas from Ashish telling me of having to meet targets. At the end, I realized it was lies after lies that he was bombarding me with. After paying an installment of Rs250 000 I was told to fill in an online application. After patiently trying to fill in this flippant online form for about 10 times and not succeeding it's natural for anyone's patience to wear out and so did mine. I told Ashish that I don't want to proceed as it's not my fault that the form isn't submitting inspite of my best effort. I told him I have other things to do than to sit with this for ever. That didn't deter him from pleading again and again and telling me his sad stories. Seeing that I wasn't relenting he came up with a new story. He told me he has changed my policy to a new plan where I pay once off. He said I won' thave to pay any more installments on this new plan than the R250 000 that I have already paid and pleaded that I just try again to fill in the form for his sake. (At first what he told was about a plan where I pay R250 000 for five years) I consented to try again filling the form upon his promise that he give to me in writing what he promised. To this he agreed. He also said the policy document that he is sending me will also be amended to state what he promised. He never sent me anything in writing stating what he promised. When I received the policy document the terms and conditions mentioned is not like what he promised. I sent him a message asking him to give me in writing what he promised. Even though he saw the message he never rep****! And what now, I have received a notice to pay again! Ashish has disappeared with his commission but all this bears a cost on me. After emailing SBI and South Indian Bank no action has been taken. Noone even phoned me. I filled in the form trying again and again only trusting his words and then the same person you tried to help bites your fingers! Since then whatever deposits I had with SIB was taken out
0 replies
10 months ago
Debit debit debit even after giving notice to close
Ref 770525 1341 18 3 Sub: credit card protection fee/ cash finance fee I had a credit card protection plan that I issued notice to close. Even after the notice was served the fee was deducted from my account. After writing a review on Hellopeter it was refunded. Again on 12 June on my credit card closing date an amount of R147.56 was deducted as credit card protection fee and R1.12 as cash finance fee. I wrote to the bank. First I received an email saying they have issed instructions to close. Today I saw another email sent 5 days ago asking me to give reasons for asking a refund!! I rep**** saying there is a deducted even after giving notice. I also mentioned in my email that they are supposed to close when I give notice not when they think they should. This is appalling! Very appalling!! Many customers may not even notice such deductions, nor bother to complain. Think who is benefitting?
168 replies
10 months ago
Santam Sans Integrity
I am insured with Santam for many years. In November last year my solar geaser had a leak and it was replaced. I was not happy with the plumbers they sent but Santam only considers 'cost saving' to quality service. I didn't have a choice there. Last month 19 May my solar geyser stopped heating and I complained. The same guys were sent to inspect. Their finding was, "It's not heating because it's winter!!!." And this was communicated to me. Imagine their common sense. Every year during this time it's winter and it was heating! What's so special about this year's winter? I received an email from Santam saying they are increasing my premium. We all have this habit of taking a shower every morning and evening and I have to heat water using Eskom - meaning what is otherwise free (hot water) is coming at a cost! And, Santam is sitting and pondering about what's different with this year's winter!! I have two cars insured with them. I have never made a claim. Despite the cars' value going down every year, the premium always shoots up like a rocket MS Cyriac
53 replies
11 months ago
*****ing from client's account
Stooping to the level of *****ing from clients. Substandard Bank deducted a cash finance fee from my wife, Ann Shelly Cyriac's account R52.84 and R94.86 in April and May!!!!! She had a credit card protection plan which I had given notice to cancel. Even after giving notice of closure she was charged R126.35 in this regard!!!! After complaining about this their response was an email saying, "We couldn't get hold of you. We are closing this complaint." No mention of a refund of the ****** money!!! They have done this few times from my account in the past. Half of the customers I bet wouldn't even notice such deductions from their accounts. Cyriac
58 replies
11 months ago
MTN - Money first, service later is my motto
I have a phone on contract 073 118 9870 and the contact ended on 11 May 2025. A month back I dialed 135 to give notice to cancel the contract. The lady who attended asked me if I can take a one year contract for data - 20 gigs for R199 p.m. She said, however, they will debit me R238.in the first month of the contract. I TOLD HER CLEARY THE FIRST PAYMENT FOR THE NEW CONTRACT SHOULD ONLY BE TAKEN END OF MAY BECAUSE IN END OF APRIL IS MY LAST INSTALLMENT FOR THE PREVIOUS CONTRACT. I told her clearly I do not want a double payment in end of April. Contrary to what I said on the 30th of April there were TWO DEBIT ORDERS - R569.74 for the first contract and R238 for the new contract. I dialed 135 to complain and they say nothing can be done. No business in this world has the right to take money from my account in violation of what I advised them. If what I agreed is that the 1st payment for the new contract should be debited in May so should it be. This is daylight *******. Remember, I am an MTN customer for almost 20 years Cyriac 071 756 0857 (my son uses 073 118 9870)
0 replies
13 months ago
"Sky"Net parcel got stuck in the "Clouds"
I ordered for a SIM card from Standard Bank to be delivered home (for my wife). The courier charges were debited from her account on 14th February. Guess when it was delivered to her - 11th March (ofcourse, same year) The post office would have done a better job. When it was delivered she showed her driver's license as proof of identity. Then they phone her asking to see the ID. Obviously, angry at this awful experience, we told them they have been shown the driver's license. And then the guy says if we don't show the ID, the parcel is going to be taken back.
0 replies
17 months ago
Salt Restaurant has lost its flavour, iand has become good for nothing
Six of us went to dine at Salt Restaurant in Berea, East London yesterday evening and we had a very awful experience. We were served very cold food for the R1 300 we spent there. For the beer I had there it's OK but definitely not for the food. When we asked them why the food is cold, their reply was "The kitchen is under repair and the work should be finished in a week!!" If the kitchen is under repair, they should have closed down for a week rather than "*****" people's money by serving stale food. The manager's attitude was, 'well the kitchen is being renovated so there is nothing we can do about it.' It's not often we go out to eat and after spending so much money noone deserves this kind of treatment. This is daylight *******
0 replies
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21 (87.5%)