Bad Service

I ordered pans from Honeybee Online that were advertised as non-stick and looked very different in the images on their website. I was so excited, but when they arrived it was not the same product at all — instead, I received ordinary cake pans that looked cheaply made, with sheets that seemed paneled together and not well finished.

I contacted Honeybee on 31 July 2025, explained the issue, and even sent them photos of what I had received compared to their website listing. Within a week of that, they changed the pictures and descriptions on their website to match what they actually sent me — but I still have the original screenshots of what I ordered, and it was definitely not the same.

Since then, I’ve been asking repeatedly about a refund and return. Each time I was told someone would be in contact or that it was being “arranged,” but nothing has happened. My follow-ups were on 1, 6, 7, 12, and 13 August 2025, and I was always told to wait. As of 21 August 2025, no one has collected the pans and I have not received a refund.

It’s very disappointing, especially because I’ve since seen many other complaints about Honeybee Online. Some reviews make them sound fantastic, but once you’ve paid, the after-sales service is extremely poor. Please be careful when ordering from them — what you see online may not be what you actually receive.