JB
Jeanette B
Active since Dec 2017
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Bad Service
I ordered pans from Honeybee Online that were advertised as non-stick and looked very different in the images on their website. I was so excited, but when they arrived it was not the same product at all — instead, I received ordinary cake pans that looked cheaply made, with sheets that seemed paneled together and not well finished. I contacted Honeybee on 31 July 2025, explained the issue, and even sent them photos of what I had received compared to their website listing. Within a week of that, they changed the pictures and descriptions on their website to match what they actually sent me — but I still have the original screenshots of what I ordered, and it was definitely not the same. Since then, I’ve been asking repeatedly about a refund and return. Each time I was told someone would be in contact or that it was being “arranged,” but nothing has happened. My follow-ups were on 1, 6, 7, 12, and 13 August 2025, and I was always told to wait. As of 21 August 2025, no one has collected the pans and I have not received a refund. It’s very disappointing, especially because I’ve since seen many other complaints about Honeybee Online. Some reviews make them sound fantastic, but once you’ve paid, the after-sales service is extremely poor. Please be careful when ordering from them — what you see online may not be what you actually receive.
0 replies
8 months ago
False Advertising and Issues with refundings
I ordered pans from Honeybee Online that were advertised as non-stick and looked very different in the images on their website. I was so excited, but when they arrived it was not the same product at all — instead, I received ordinary cake pans that looked cheaply made, with sheets that seemed paneled together and not well finished. I contacted Honeybee on 31 July, explained the issue, and even sent them photos of what I had received compared to their website listing. Within a week of that, they changed the pictures and descriptions on their website to match what they actually sent me — but I still have the original screenshots of what I ordered, and it was definitely not the same. Since then, I’ve been asking repeatedly about a refund and return. Each time I was told someone would be in contact or that it was being “arranged,” but nothing has happened. My follow-ups were on 1, 6, 7, 12, and 13 August, and I was always told to wait. As of 21 August, no one has collected the pans and I have not received a refund. It’s very disappointing, especially because I’ve since seen many other complaints about Honeybee Online. Some reviews make them sound fantastic, but once you’ve paid, the after-sales service is extremely poor. Please be careful when ordering from them — what you see online may not be what you actually receive.
0 replies
76 months ago
Perfect Laser Machine Issues that they knew would happen
We bought a laser machine from perfect laser specifically the machine PLT-3040...they delivered and gave a short few hours training on the day on how to use the machine but additional 5 days training can be booked at their premises (Randburg)...when we started cutting, the machine cutting was out after engraving, so we phoned in for help, they said they could come out but would need to charge a per kilometer fee if they need to come out to our house again.... We did come in contact with a branch in Port Elizabeth and we must say she was very helpful in regards to adjusting and some advice, cant say the same to the Randburg branch... We wanted to as per we were told that we could clean and check the laser head, but its on very tightly, we aren't able to loosen it, so we called the Randburg branch and were told to speak to the same person that installed on the day...once again if we asked help ( Machine is by us only a week ) we would be charged a call out fee... we were put through to someone else and were told to force it loose, which we haven't done, as should it break we would need to replace it ourselves. We were also then advised that the warranty on the machine was only valid as long as the machine is on their premises but once the machine is with us the warranty isn't valid anymore and covers nothing basically. The next issue we have had since having the machine for a month and a week now, the red dot pointer on the laser machine stopped working and within 1 day the cable literally broke off as it runs within the black chain, we phoned in the next day and was told that its a common thing that happens with the machines and that we can either pay a call out fee per k/m or replace the cable ourselves with a more flexible one...we were not told about this when we bought the machine and if this is such a common problem why isn't the machine fitted with the flexible cable from the start instead of having the default cable that just breaks within one month? We are really disappointed in this seeing as the machine costs alot of money and are not told of any issues that might arise especially within the first month and at this point of time you have to pay for everything single call out or you must fix it yourself scenario. We haven't used the machine for business yet and have only made a few things on the machine. Another issue regarding the machine, you cant switch from using your PC to your laptop to use the machine, you have to set up the adjustments with the software for each machine (fine tune each PC or Laptop to ensure the final cut after engraving will be as per the art file you are doing). We were also told over the phone before the cutting and cable breaking issues that if we can upgrade the machine within 3 months from purchasing it for a bigger machine, so not sure if we received a second hand machine, we did phone in and asked, they said no, all machines are given brand new. However this feels bit contradicting to the fact that they say we can trade our machine in for a bigger one, so what happens with the smaller machine as it get traded in, the feeling is that they just "polish" it up and sell it at the same price you would pay for a new machine. (This purely is the feeling we have after the experience we are having with our machine) This is very frustrating seeing as they are the most popular company in South Africa to buy your laser cutting machine from and you would think that enough help and resources would be given from the company to ensure their clients are happy.
161 replies
94 months ago
Vodacom secretly hands over to Debt Collectors
Not very impressed with this company, I thought i would be getting some sort of service but this is the worst, I am at a point that i want to get a lawyer just to help sort this out. I cancelled my vodacom contract in March, I was up to date with all my accounts. Then all of a sudden I receive a very short email to notify me on the 13th July that i was handed over, with no details regarding for what, when or how much. I never received a phone call, sms or email that I would be handed over if no payments are made, I would have then tried to sort out this issue directly with Vodacom. I went into vodacom (In store) on the 13th July to find out whats going on, i gave me details and only, ONLY on that day did the person that i spoke to from their system send me an sms that my account was handed over but I had already received an email on the 13th, 08:27. The SMS was sent to me instore, same day, 12:48. ( That does not serve a formal indication that i was handed over when i already got an email earlier). When I phoned in, I have assisted with Marilyn, in the beginning she was very nice but now after a few phone calls she has become very rude. The first time i phoned in i explained that i do have all the invoices that have been sent to me aswell as proof of payment and that i have had a few disputes with Vodacom that was or seemed to be sorted out, I was even credited for two VSP Billings that was not from my fault. She said i had to wait and not send in anymore documents until she has received information from Vodacom self. I had to wait one week, then I phoned again, she said that if Vodacom has done an investigation, that would be it, no more investigations would be done and even if i have proof of payments that i would still be liable for R410.00, even if i did make payments. That according to Vodacom my VSP Billings have nothing to do with that either. Now I have to wait another week untill monday which would be the 23 July to receive an email. Today on the 25th I phoned in and spoke to Merilyn again, very rude, didnt seem like she wanted to speak over the phone. She said an email was sent to me, I said no, that why i am phoning, she continued to argue with me that an email was sent, IF I DID RECEIVE AN EMAIL, WHY WOULD I PHONE IN AND ASK WHATS GOING ON OR FOR ANY NEWS REGARDING MY ACCOUNT???? But no she argued even more, nothing can be done until i get an email regardint the so called invoices from Vodacom, cannot be helped over the phone. Nothing!! So no what, no i must wait two more days, because there is only ONE person in that office according to what Merilyn told me that send out emails, so she cannot make me a priotity and make sure my email gets to me today as that ONE persons has alot of emails to send. So i must wait an email? She cannot help me sort it out over the phone? SO WHAT AM I SUPPOSE TO DO....and all of this just because vodacom is not up to date with their own accounts? doesn't care to take peoples money? Merilyn cant help me over the phone until i get the email, when will i get it??? But she can put the phone down in my ear and still be rude, its against my human rights to feel intimidated by a debt company that cant even help me unless i get an email that i never received. SO PLEASE CAN SOMEONE TELL ME WHAT AM I TO DO....I would like to get this sorted out ASAP but doesnt seem like vodacom, Merilyn or Symington & De Kok wants this sorted out ASAP. Does Vodacom not follow their own rules that they do not let people know about what they want to do, before handing over account?? When you say you didnt receive sms, email or phone calls before being handed over, but they argue and say they did......how can they prove i answered the phone call, where is the proof for my so called email directly from Vodacom?????
159 replies
94 months ago
Debt Collecters, Bad Attitude and No Service.
Not very impressed with this company, I thought i would be getting some sort of service but this is the worst, I am at a point that i want to get a lawyer just to help sort this out. I cancelled my vodacom contract in March, I was up to date with all my accounts. Then all of a sudden I receive a very short email to notify me on the 13th July that i was handed over, with no details regarding for what, when or how much. I never received a phone call, sms or email that I would be handed over if no payments are made, I would have then tried to sort out this issue directly with Vodacom. I went into vodacom (In store) on the 13th July to find out whats going on, i gave me details and only, ONLY on that day did the person that i spoke to from their system send me an sms that my account was handed over but I had already received an email on the 13th, 08:27. The SMS was sent to me instore, same day, 12:48. ( That does not serve a formal indication that i was handed over when i already got an email earlier). When I phoned in, I have assisted with Marilyn, in the beginning she was very nice but now after a few phone calls she has become very rude. The first time i phoned in i explained that i do have all the invoices that have been sent to me aswell as proof of payment and that i have had a few disputes with Vodacom that was or seemed to be sorted out, I was even credited for two VSP Billings that was not from my fault. She said i had to wait and not send in anymore documents until she has received information from Vodacom self. I had to wait one week, then I phoned again, she said that if Vodacom has done an investigation, that would be it, no more investigations would be done and even if i have proof of payments that i would still be liable for R410.00, even if i did make payments. That according to Vodacom my VSP Billings have nothing to do with that either. Now I have to wait another week untill monday which would be the 23 July to receive an email. Today on the 25th I phoned in and spoke to Merilyn again, very rude, didnt seem like she wanted to speak over the phone. She said an email was sent to me, I said no, that why i am phoning, she continued to argue with me that an email was sent, IF I DID RECEIVE AN EMAIL, WHY WOULD I PHONE IN AND ASK WHATS GOING ON OR FOR ANY NEWS REGARDING MY ACCOUNT???? But no she argued even more, nothing can be done until i get an email regardint the so called invoices from Vodacom, cannot be helped over the phone. Nothing!! So no what, no i must wait two more days, because there is only ONE person in that office according to what Merilyn told me that send out emails, so she cannot make me a priotity and make sure my email gets to me today as that ONE persons has alot of emails to send. So i must wait an email? She cannot help me sort it out over the phone? SO WHAT AM I SUPPOSE TO DO....and all of this just because vodacom is not up to date with their own accounts? doesn't care to take peoples money? Merilyn cant help me over the phone until i get the email, when will i get it??? But she can put the phone down in my ear and still be rude, its against my human rights to feel intimidated by a debt company that cant even help me unless i get an email that i never received. SO PLEASE CAN SOMEONE TELL ME WHAT AM I TO DO....I would like to get this sorted out ASAP but doesnt seem like vodacom, Merilyn or Symington & De Kok wants this sorted out ASAP. Does Vodacom not follow their own rules that they do not let people know about what they want to do, before handing over account??
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)