Formal Complaint: Overheating Issues – Honor 400 Devices Purchased on Contract

Dear Honor SA

I am writing to formally lodge a complaint regarding two Honor 400 smartphones that I took on contract less than a month ago from the Vodacom Store at Gateway Mall.

I would like to make it clear from the outset that I have no issues whatsoever with the salesperson or the service received in-store. The staff were professional and helpful. My complaint lies solely with the Honor 400 devices themselves.

I have been a long-time Samsung user, and after being impressed by the advertised features of the Honor 400, I decided to take a double contract deal, moving both myself and my wife away from Samsung devices. My wife previously owned a Samsung S23, which we replaced with an Honor 400.

Unfortunately, both Honor 400 devices have exhibited significant overheating issues, including:

Excessive heating while charging

Overheating during normal usage, such as watching videos or general phone use

This is extremely concerning, especially given that the devices are less than a month old and are being used under normal conditions. The overheating affects comfort, usability, and raises concerns about long-term device safety and battery health.

What further reinforces my concern is the fact that Honor has since released a newer device featuring a cooling function, which strongly suggests that overheating is a known issue with previous models, including the Honor 400.

Based on my experience so far, I am deeply disappointed. I would not recommend that anyone switch from Samsung or iPhone to an Honor device, particularly the Honor 400, given the issues I have encountered in such a short period of ownership.

I respectfully request that Honor

Investigate this matter urgently, and Advise on possible remedies, including device replacement, contract review, or alternative resolution, in line with the Consumer Protection Act and Vodacom’s quality standards.

I look forward to your prompt response and a fair resolution to this matter.