BAD HAIR QUALITY!!!!!!!!

I bought a Brazilian bob wig from HotDot. When it got to me it was so horrible. I’ve been contacting and texting them sending them pictures of the hair and it’s bad quality and they are ignoring me. They just read my messages and never respond. I’ve got solid proof of WhatsApp conversations between myself and the WhatsApp admin and how they ignored me when I asked for help. They generally have good hair but what they sent to me the last time was a scam