Treated like a ********

Terrible experience. I booked 2 nights using my British Airways Avios. On arrival no booking could be found. I produced booking confirmation and we were allocated a room. Next day we were phoned continuously for information as the had no knowledge of BA Avios. When we returned for the 2nd night I was again asked for reservation confirmation, I was asked to email to 2 different email addresses. They insisted they were not listed by BA. I went onto the BA website and showed them I could make a booking for the next night. I was then asked to pay and I explained again that account was paid using loyalty points. Next morning I checked out and was presented with a bill for over R2000. Incidentally on the desk it was advertised at R990 a night so even if I had paid, I was being *****ed. I refused to pay, again producing proof that it had been booked through Avios. I left and the gate was locked and they refused to let me drive out. Numerous unsuccessful attempts were made to contact BA in SA, UK and USA. Eventually after about an hour I managed to get hold of someone higher up the food chain and I was able to leave. Made to feel like a ********, missed an important appointment and threw money away on unnecessary phone calls. One thing for sure is that they will never see me again