AW
Andrew W
Active since Nov 2009
28
Reviews
0
Industries
Reviews
28 reviews5 months ago
Terrible service from both Standard Bank Insurance and Standard Bank
On 27 June 2025 I lodged a claim, due to flood damage at a house insured through Standard Bank. I received numerous notifications that they were sending someone to assess the damage, this eventually happened about 2 months later after a few emails following up. I then received an email from Lebo Mosiako, rejecting my claim, due to an apparent leak in the roof. I had not claimed for any damage as a result of any leak. I rep**** to Lebo on 1 September - no response, again on 4 September - no response. I addressed a further email on 8 September and copied Thembie Sontlabo, my private banker in. In this email I also advised that due to poor service I wished to cancel my Insurance policy effective 30 September 2025. I received a reply the same day from Thembie where she advised that she would attend to the cancellation and that I needed my new Insurers to confirm cover. This was done on 9 September. I addressed afurther email to Lebo and Thembie on 18 September regarding my claim - no response. On 1 October I was charged the Insurance premium for October and I queried this on the same day with Thembie. I received a response from Leigh-Anne Pitt advising that they are looking into the matter. I addressed a further email to Leigh-Anne on 16 October following up as the payment had not been reversed. I received an email to say that she would revert shortly. I sent another email on 28 October expressing my unhappiness that the matter had not been attended to. I received an apology from Thembie and she advised that the matter had been escalated. I was then charged for November, but on 4 November received an email confirming cancellation from 30 November. I queried this as notice was given early in September to cancel effective 30 September. I then received this reply: Your building insurance policy was scheduled to cancel on November 30th instead of October 30th because insurance policies are typically cancelled at the end of the current billing cycle or with a full calendar months’ notice. This ensures that cover remains active until the effective cancellation date and that any outstanding premium adjustments are app**** correctly. This is unacceptable as the end of the billing cycle was 30 September. No response was received from anyone advising that a calendar months notice had to be given, but in any case that would have been end of October. Really extremely poor service for a private banking client. Really disappointed with the poor service and lack of response to emails. Add to that they shirk their responsibilities by finding absolutely unconnected reasons to reject claims.
180 replies
15 months ago
Poor service
Our 4 year old swimming pool was damaged by flooding. The pool repair company noticed a small crack in the skimmer box. The claim was rejected as it was claimed the damage was due to wear and tear of an old item. Surely it can't be classified as old if the pool is less than 4 years old. But ongoing experience with SA homeloans insurance is that they only want your premiums but create reasons to reject legitimate claims
53 replies
18 months ago
SA Homeloans Insurance ****
After 19 years of insuring through SA homeloans, we had our first claim. Severe flood in May/ June this year resulted in damage to our swimming pool, which was fixed, and the underlying support of our back yard paving been washed away resulting in the paving sinking substantially. When the assessor had a look he pointed out that it was possible that 2 small cracks in the paving may have already been there before the flooding. It is possible but in any case 2 small cracks in 65sqm of paving would be insignificant and certainly was not the cause of the floods or the underlying support being washed away. After months of nothing happening, our claim has now been rejected due to prior damage. I need to point out that the property has only ever been insured via SA Homeloans since we bought it nearly 19 years ago. Worse than that they have advised that if we don't repair the damage at our own cost, they will reject any further claims.
106 replies
32 months ago
*******
After a huge increase in my insurance premiums, i changed insurers at the beginning of July 2023. I contacted Discovery to arrange the removal of my tracking devices on my 2 vehicles. They responded with a query as to whether they could remove them both on the same day. I immediately responded that this was fine. I then heard no more. This morning I discover that they have ****** R1180 for each vehicle, from my bank account.
132 replies
36 months ago
Treated like a ********
Terrible experience. I booked 2 nights using my British Airways Avios. On arrival no booking could be found. I produced booking confirmation and we were allocated a room. Next day we were phoned continuously for information as the had no knowledge of BA Avios. When we returned for the 2nd night I was again asked for reservation confirmation, I was asked to email to 2 different email addresses. They insisted they were not listed by BA. I went onto the BA website and showed them I could make a booking for the next night. I was then asked to pay and I explained again that account was paid using loyalty points. Next morning I checked out and was presented with a bill for over R2000. Incidentally on the desk it was advertised at R990 a night so even if I had paid, I was being *****ed. I refused to pay, again producing proof that it had been booked through Avios. I left and the gate was locked and they refused to let me drive out. Numerous unsuccessful attempts were made to contact BA in SA, UK and USA. Eventually after about an hour I managed to get hold of someone higher up the food chain and I was able to leave. Made to feel like a ********, missed an important appointment and threw money away on unnecessary phone calls. One thing for sure is that they will never see me again
0 replies
47 months ago
Shocking service
I visited Frere square branch on 10 May 2022 to close an account and get the balance transfered to an estate account. Both accounts at Std Bank. I sat in the queue for over 3 hours as they dont take appointments and seem to have more staff worrying about the order that the customers are sitting in than consultants. Anyway eventually i handed in all the documentation and was told that it would be passed on to the deceased estates department. On 16 May i received an email asking for the documentation which despite having already been supplied i again supplied. On 25 May i received confirmation that the documentation had been received. On 1 June i followed up and on 7 June i was advised that the death certificate stamp was too light. I immediately sent the death certificate with an email setting out my frustrations. On 8 June i phoned and explained my frustration in this matter as well as the fact that i have been unable to pay municipal accounts and the properties that the deceased owned are now in darkness due to non payment of these accounts. I was promised that the matter would be escalated, but have not heard another word. This is unacceptable. The deceased matter number ID is 11541082
1072 replies
50 months ago
Thief
Took my sons money. Cancelled a week before the wedding and no refund forthcoming. No reply to messages. Doesn’t answer his phone. He is a thief
0 replies
54 months ago
Harrasment for undue debt
I last had a telkom account over 2 years ago. When they duplicated charges and was unable to get it sorted, i closed my account. I'm now been harrased by MCS for payment of an utstanding Telkom account. They can't tell me what account it is or how much is outstanding. I have correspondence for telkom confirming that i owe them nothing. MR/S WHITAKER Ref No: TELK00148478 YOUR OUSTANDINGTelkom MCS Account Your outstanding Telkom account has been handed over to MCS Debt Recovery for collections. It is in your best interest to pay the full outstanding balance due. To avoid any further action on your account, please adhere to the following: •Contact our offices on 0315377500 for assistance with a payment plan as soon as possible to avoid any further legal proceedings or •Make immediate payment via bank details provided below . So how the hell can one sort this out
53 replies
55 months ago
Terrible service
1 star is much too high a rating. Order taken at 19.10. Food arrived 20.15. Ordered 2x bottomless ribs, received small portions over an hour after order. When the top up hadn’t arrived after another hour we left. Complained to manager who said nothing and happily took the full price. R518 out of a total bill of R1049 was for 2 small portions of ribs will a cold hard boiled potato. Of course they had run out of chips. The small portion of ribs were also not great. Never again
0 replies
Review Distribution
5 Star
4 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10.714285714285714%)
1 Star
21 (75%)