Incompetence and Indifference - Durban Branch

I hired a graduation gown for a graduation celebration for my niece for Saturday 25 May 2024. I went to collect the attire on Thursday 23 May for which I paid a R200 deposit (the instructions that I was sent stipulated that the attire could be collected from 5 days of this date). I indicated that as the celebration was on a weekend I would only be able to return the attire on the following Monday (27 May). I was assured that this was in order (the instructions that I was sent stipulated that the attire needed to be returned within 3 working days, otherwise a fine of R100 per day would be levied).

When I returned home on the Thursday after collecting the attire I noticed that the mortar had not been included. My niece had to make a special trip to collect this on the Friday afternoon.

I returned the attire on the Monday (27 May) following the graduation ceremony, and despite the fact that I had collected the attire within the 5 day period stipulated, and returned it within the 3 day period stipulated I was fined R100 for a late return - this even after physically pointing out these clauses on the on the forms that I had been sent.

In my view this is a completely unacceptable and unprofessional service. I certainly won't be recommending the House of Graduates to any graduates.