House of Supreme
2.2|10 reviews
SS
Sharlene S
1 reviews | Active since Member
15 Nov 2021, 16:19
Avoid House of Supreme
My experience with House of Supreme – like others I have seen on this website - has been shocking. I had two sets of shutters installed in my holiday house in July 2019 at a cost of over R60,000. When I saw them I was initially delighted however they did not open and close smoothly and the little brown runners kept jumping off the spring-loaded pins and out of the tracks. When I reported it to the salesperson/installer I was dealing with (Bruce Meikle) – he said my floors were uneven and to use it for a few months and then they would come and adjust it. I did so and it did not improve. Then lockdown happened, and staff changed. I finally decided I needed to contact the company before the two year warranty expired and was given a run around of note (dealing with Sam Cremore – the receptionist, and her manager Herman Van Den Berg) .
They wanted me to pay in advance for a maintenance visit, took 6 months to finally tell me they had some replacement brown runners for me, and told me on 4 occasions they would come out “this week”. They also told me to contact them on a WhatsApp number because “their bosses had said they were not to deal with this as a warranty matter”. I even asked: “Please come and see what the problem is, fix it and then we can discuss who is liable for the fee” to quote from my email on 5 July to Sam and Herman.
Unprofessional, passive aggressive, poor sales service and without any integrity whatsoever. I would strongly advise you to be very careful of dealing with this company. I have also noted their threats of libel towards other disgruntled customers – even more reason to stay away. I will find a local service provider to fix their shutters. Let the buyer beware!
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Replies (53)House of Supreme's replyOfficial
17 Nov 2021, 07:41 Dear Sharlene, It is with regret that we hear about your dissatisfaction regarding the servicing of your shutters. We do advise our clients to service their shutters once a year to ensure they remain in good working order. Unfortunately, we can find no record of maintenance carried out on your shutters. In your review, you, unfortunately, failed to mention that we have already supplied you with replacement runners on a previous occasion at no cost. These runners were “eaten by your dog” and “sucked up by your vacuum cleaner”. Only now that we insist on payment have you resorted to a public platform to air your grievances. We also never have the issue of these runners coming out of the shutters. Whilst we do charge a call-out fee for a shutter service to cover the necessary costs you are refusing to pay the call-out fee, which makes it almost impossible for us to assist you again. It is unreasonable to expect any company to offer maintenance or parts for free indefinitely. We trust that the response above addresses your grievance.
Best regards,
House of Supreme's reply17 Nov 2021, 07:41
Official
Dear Sharlene, It is with regret that we hear about your dissatisfaction regarding the servicing of your shutters. We do advise our clients to service their shutters once a year to ensure they remain in good working order. Unfortunately, we can find no record of maintenance carried out on your shutters. In your review, you, unfortunately, failed to mention that we have already supplied you with replacement runners on a previous occasion at no cost. These runners were “eaten by your dog” and “sucked up by your vacuum cleaner”. Only now that we insist on payment have you resorted to a public platform to air your grievances. We also never have the issue of these runners coming out of the shutters. Whilst we do charge a call-out fee for a shutter service to cover the necessary costs you are refusing to pay the call-out fee, which makes it almost impossible for us to assist you again. It is unreasonable to expect any company to offer maintenance or parts for free indefinitely. We trust that the response above addresses your grievance.
Best regards,