House of Supreme
Claimed Business
House of Supreme
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
-100Unlikely
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
John M
1 reviews | Active since Jan 2020
20 Aug 2025, 07:17
Great experience in construction
HoS fitted my shutters and this was one of my better experiences in the entire build process. My interaction with Freedom, the company representative, was quite pleasant given his ability to accommodate my ideas in the final product design and the installation team was quite professional. This was certainly not a bitter payment - I would confidently recommend HoS for security shutters.
Helpful (0)
|Replies (0)JM
John M
1 reviews | Active since Jan 2020
20 Aug 2025, 07:17
Great experience in construction
HoS fitted my shutters and this was one of my better experiences in the entire build process. My interaction with Freedom, the company representative, was quite pleasant given his ability to accommodate my ideas in the final product design and the installation team was quite professional. This was certainly not a bitter payment - I would confidently recommend HoS for security shutters.
0
Replies (0)NK
Nonhlanhla K
1 reviews | Active since Jan 2020
7 Aug 2025, 08:38
RUDE STAFF MEMBER AND SLOW SERVICE
If you need any help urgently, please do not consider this company. I have been dealt with like I am asking for a favour, I spoke to a lady by the name of Lee-Ann Oh what a rude human being! They do not manage expectations really well, and they over promise and under deliver. I have paid over R300K and I am treated like I have'nt paid a cent. DO NOT BOTHER!
Helpful (0)
|Replies (0)NK
Nonhlanhla K
1 reviews | Active since Jan 2020
7 Aug 2025, 08:38
RUDE STAFF MEMBER AND SLOW SERVICE
If you need any help urgently, please do not consider this company. I have been dealt with like I am asking for a favour, I spoke to a lady by the name of Lee-Ann Oh what a rude human being! They do not manage expectations really well, and they over promise and under deliver. I have paid over R300K and I am treated like I have'nt paid a cent. DO NOT BOTHER!
0
Replies (0)DW
Danie W
1 reviews | Active since Jan 2020
15 May 2025, 07:32
House of Supreme (the name says it all)
I recently had aluminum security shutters installed by House of Supreme, and I couldn't be happier with the results. From the initial consultation to the final installation, their team was professional, punctual, and knowledgeable. They helped me choose the perfect product from their extensive range to suit my security needs and color to match my home's interior, and the quality of the shutters are excellent—both functional and stylish. The installation was quick and clean, with great attention to detail. I can highly recommend Shutter Supreme for anyone looking to install security or decorative aluminum shutter on their windows, doors and folding stacking patio windows
Helpful (0)
|Replies (0)DW
Danie W
1 reviews | Active since Jan 2020
15 May 2025, 07:32
House of Supreme (the name says it all)
I recently had aluminum security shutters installed by House of Supreme, and I couldn't be happier with the results. From the initial consultation to the final installation, their team was professional, punctual, and knowledgeable. They helped me choose the perfect product from their extensive range to suit my security needs and color to match my home's interior, and the quality of the shutters are excellent—both functional and stylish. The installation was quick and clean, with great attention to detail. I can highly recommend Shutter Supreme for anyone looking to install security or decorative aluminum shutter on their windows, doors and folding stacking patio windows
0
Replies (0)MR
Motlatsi R
1 reviews | Active since Jan 2020
7 Nov 2024, 09:46
Faulty installation - They make you pay for faulty installation.
House of Supreme has shown a complete lack of care for their customers. They leave installations incomplete and expect us to pay for it! Their shutters are poorly made, breaking down after only a year. If you're considering shutters, save yourself the trouble and go elsewhere. House of Supreme is absolutely not worth your money!
Helpful (0)
|Replies (0)MR
Motlatsi R
1 reviews | Active since Jan 2020
7 Nov 2024, 09:46
Faulty installation - They make you pay for faulty installation.
House of Supreme has shown a complete lack of care for their customers. They leave installations incomplete and expect us to pay for it! Their shutters are poorly made, breaking down after only a year. If you're considering shutters, save yourself the trouble and go elsewhere. House of Supreme is absolutely not worth your money!
0
Replies (0)MN
Mashudu N
1 reviews | Active since Jan 2020
5 Jan 2023, 08:27
Bad customer service
The services received was appalling. The salesperson Sphiwe provided a good sales pitch and promised a professional service. I paid my deposit for order on the 08/04/2022. I informed the sales man that the house is not yet ready for installation, soon as house was ready for installation I informed sales man. On the 28th September I informed sales man that were are ready for installation. He informed me that expedited installation period is within 6 weeks. Installation only started on the 10 December 2022 after I had given the company an ultimatum that should they not install by the 10th I require my full deposit refund. What was appalling the most was the lack of communication when monies where paid even when I requested installation, I had to call and follow up numerous times to just receive a service I was informed I will received without difficulties as promised by salesman. The installation was done beautifully and shutters are looking beautiful but I will never recommend this company to family or friends or others- they have a good product but very bad customer service especially when you have made payments to them. We still want to install all folders doors in our home- I will not be placing the order with them due to their bad service .
Helpful (0)
|Replies (0)MN
Mashudu N
1 reviews | Active since Jan 2020
5 Jan 2023, 08:27
Bad customer service
The services received was appalling. The salesperson Sphiwe provided a good sales pitch and promised a professional service. I paid my deposit for order on the 08/04/2022. I informed the sales man that the house is not yet ready for installation, soon as house was ready for installation I informed sales man. On the 28th September I informed sales man that were are ready for installation. He informed me that expedited installation period is within 6 weeks. Installation only started on the 10 December 2022 after I had given the company an ultimatum that should they not install by the 10th I require my full deposit refund. What was appalling the most was the lack of communication when monies where paid even when I requested installation, I had to call and follow up numerous times to just receive a service I was informed I will received without difficulties as promised by salesman. The installation was done beautifully and shutters are looking beautiful but I will never recommend this company to family or friends or others- they have a good product but very bad customer service especially when you have made payments to them. We still want to install all folders doors in our home- I will not be placing the order with them due to their bad service .
0
Replies (0)IV
Ilona V
1 reviews | Active since Jan 2020
20 Nov 2021, 05:32
No fine print, your deposit is at risk.
In short: 5 October 2021: paid deposit 7 October 2021: final measurements taken, agent didn't bring his own ladder, used client's, which agent left inside the house. Agent leaves Revised (handwritten addition) on site 12 -13 October 2021: waiting for more information and pictures from agent Regarding material to be used 19 October 2021 (2 weeks after deposit paid): 19 October 2021: no production had even started since they were waiting for signed quote, which was apparently more important to receive than the deposit.... Although there was industry strike, they had stock to start production. I thus cancel order. NO EXPENSES incurred by company at this stage. I request full refund. 27 October 2021: Company tries to convince me to continue with order. I refuse. Then I'm informed a 10% deduction from refund for expense of sending agent to measure and give quote. I was never informed that quotes are not free, but charged for at 10% of deposit. No proof of such a condition can be supplied. 3 November 2021: Post warnings on Hellopeter and Facebook Reply from company: "Please note that the fees are to cover measuring fees and not material fees and that false accusations (sic) are posted on social media you will be handed over to our lawyers" 17 November 2021: deadline for refund 19 November 2021 17h00 18 November 2021: phone call to agent requesting refund 21 November 2021: to date no refund, no communication from company They have now had my deposit of R22 000 for 6 weeks, and fo not seem inclined to refund me. Do they have financial problems, and thus cannot afford to refund me? Or do they think I'll/ the problem (will) just go away?? Unfortunately for this company I will NOT be going anywhere else than to social media, until they refund me 100%.
Helpful (0)
|Replies (0)IV
Ilona V
1 reviews | Active since Jan 2020
20 Nov 2021, 05:32
No fine print, your deposit is at risk.
In short: 5 October 2021: paid deposit 7 October 2021: final measurements taken, agent didn't bring his own ladder, used client's, which agent left inside the house. Agent leaves Revised (handwritten addition) on site 12 -13 October 2021: waiting for more information and pictures from agent Regarding material to be used 19 October 2021 (2 weeks after deposit paid): 19 October 2021: no production had even started since they were waiting for signed quote, which was apparently more important to receive than the deposit.... Although there was industry strike, they had stock to start production. I thus cancel order. NO EXPENSES incurred by company at this stage. I request full refund. 27 October 2021: Company tries to convince me to continue with order. I refuse. Then I'm informed a 10% deduction from refund for expense of sending agent to measure and give quote. I was never informed that quotes are not free, but charged for at 10% of deposit. No proof of such a condition can be supplied. 3 November 2021: Post warnings on Hellopeter and Facebook Reply from company: "Please note that the fees are to cover measuring fees and not material fees and that false accusations (sic) are posted on social media you will be handed over to our lawyers" 17 November 2021: deadline for refund 19 November 2021 17h00 18 November 2021: phone call to agent requesting refund 21 November 2021: to date no refund, no communication from company They have now had my deposit of R22 000 for 6 weeks, and fo not seem inclined to refund me. Do they have financial problems, and thus cannot afford to refund me? Or do they think I'll/ the problem (will) just go away?? Unfortunately for this company I will NOT be going anywhere else than to social media, until they refund me 100%.
0
Replies (0)SS
Sharlene S
1 reviews | Active since Jan 2020
15 Nov 2021, 16:19
Avoid House of Supreme
My experience with House of Supreme – like others I have seen on this website - has been shocking. I had two sets of shutters installed in my holiday house in July 2019 at a cost of over R60,000. When I saw them I was initially delighted however they did not open and close smoothly and the little brown runners kept jumping off the spring-loaded pins and out of the tracks. When I reported it to the salesperson/installer I was dealing with (Bruce Meikle) – he said my floors were uneven and to use it for a few months and then they would come and adjust it. I did so and it did not improve. Then lockdown happened, and staff changed. I finally decided I needed to contact the company before the two year warranty expired and was given a run around of note (dealing with Sam Cremore – the receptionist, and her manager Herman Van Den Berg) . They wanted me to pay in advance for a maintenance visit, took 6 months to finally tell me they had some replacement brown runners for me, and told me on 4 occasions they would come out “this week”. They also told me to contact them on a WhatsApp number because “their bosses had said they were not to deal with this as a warranty matter”. I even asked: “Please come and see what the problem is, fix it and then we can discuss who is liable for the fee” to quote from my email on 5 July to Sam and Herman. Unprofessional, passive aggressive, poor sales service and without any integrity whatsoever. I would strongly advise you to be very careful of dealing with this company. I have also noted their threats of libel towards other disgruntled customers – even more reason to stay away. I will find a local service provider to fix their shutters. Let the buyer beware!
Helpful (0)
|Replies (0)SS
Sharlene S
1 reviews | Active since Jan 2020
15 Nov 2021, 16:19
Avoid House of Supreme
My experience with House of Supreme – like others I have seen on this website - has been shocking. I had two sets of shutters installed in my holiday house in July 2019 at a cost of over R60,000. When I saw them I was initially delighted however they did not open and close smoothly and the little brown runners kept jumping off the spring-loaded pins and out of the tracks. When I reported it to the salesperson/installer I was dealing with (Bruce Meikle) – he said my floors were uneven and to use it for a few months and then they would come and adjust it. I did so and it did not improve. Then lockdown happened, and staff changed. I finally decided I needed to contact the company before the two year warranty expired and was given a run around of note (dealing with Sam Cremore – the receptionist, and her manager Herman Van Den Berg) . They wanted me to pay in advance for a maintenance visit, took 6 months to finally tell me they had some replacement brown runners for me, and told me on 4 occasions they would come out “this week”. They also told me to contact them on a WhatsApp number because “their bosses had said they were not to deal with this as a warranty matter”. I even asked: “Please come and see what the problem is, fix it and then we can discuss who is liable for the fee” to quote from my email on 5 July to Sam and Herman. Unprofessional, passive aggressive, poor sales service and without any integrity whatsoever. I would strongly advise you to be very careful of dealing with this company. I have also noted their threats of libel towards other disgruntled customers – even more reason to stay away. I will find a local service provider to fix their shutters. Let the buyer beware!
0
Replies (0)RB
Riëtte Banks
1 reviews | Active since Jan 2020
9 Nov 2021, 02:55
Beware.. NO fine print warning!
Beware of dealing with House of Supreme shutters! I paid the deposit of R22k on 5 October 2021. Lead time was 5 to 8 weeks. On 19 October 2021 they had not started yet...apparently waiting for some info from me, while I was waiting for pictures from Alex. I cancelled the order. On 27 October 2021 the receptionist called and, very nicely, tried to convince me to change my mind. I refused. She then later call back, and informed me that the company's owner will refund me, but less 10% (R2200) for expenses. According to her, these expenses were for the quotation. On 30 October 2021 R20 000 was paid into my account. In my opinion, any one that wants to do business with thus company is taking a risk. A company that is só desperate for a few bucks should be avoided.
Helpful (0)
|Replies (0)RB
Riëtte Banks
1 reviews | Active since Jan 2020
9 Nov 2021, 02:55
Beware.. NO fine print warning!
Beware of dealing with House of Supreme shutters! I paid the deposit of R22k on 5 October 2021. Lead time was 5 to 8 weeks. On 19 October 2021 they had not started yet...apparently waiting for some info from me, while I was waiting for pictures from Alex. I cancelled the order. On 27 October 2021 the receptionist called and, very nicely, tried to convince me to change my mind. I refused. She then later call back, and informed me that the company's owner will refund me, but less 10% (R2200) for expenses. According to her, these expenses were for the quotation. On 30 October 2021 R20 000 was paid into my account. In my opinion, any one that wants to do business with thus company is taking a risk. A company that is só desperate for a few bucks should be avoided.
0
Replies (0)