No fine print, your deposit is at risk.

In short: 5 October 2021: paid deposit

7 October 2021: final measurements taken, agent didn't bring his own ladder, used client's, which agent left inside the house. Agent leaves Revised (handwritten addition) on site

12 -13 October 2021: waiting for more information and pictures from agent Regarding material to be used

19 October 2021 (2 weeks after deposit paid):

19 October 2021: no production had even started since they were waiting for signed quote, which was apparently more important to receive than the deposit.... Although there was industry strike, they had stock to start production. I thus cancel order. NO EXPENSES incurred by company at this stage. I request full refund.

27 October 2021: Company tries to convince me to continue with order. I refuse. Then I'm informed a 10% deduction from refund for expense of sending agent to measure and give quote. I was never informed that quotes are not free, but charged for at 10% of deposit. No proof of such a condition can be supplied.

3 November 2021: Post warnings on Hellopeter and Facebook Reply from company: "Please note that the fees are to cover measuring fees and not material fees and that false accusations (sic) are posted on social media you will be handed over to our lawyers"

17 November 2021: deadline for refund 19 November 2021 17h00

18 November 2021: phone call to agent requesting refund

21 November 2021: to date no refund, no communication from company

They have now had my deposit of R22 000 for 6 weeks, and fo not seem inclined to refund me. Do they have financial problems, and thus cannot afford to refund me? Or do they think I'll/ the problem (will) just go away??

Unfortunately for this company I will NOT be going anywhere else than to social media, until they refund me 100%.