Active since May 2020
This company *****s your money. When you click add to cart, the price is more than what was shown on the item page. And if you go back to orders, you'll find the price was increased agáin! Take screenshots of the item page and the shopping cart as evidence. My recent investigation showed increased charges minimum of R2 on items under R30, exponentially increasing to R70 for an item more than R500. And the 'free' items are nót free. You get charged for that as well. I recently refused to pay the import fees for an item that was supposed to be free but that I was charged for. Those fees were higher than the price of the item! The item was returned and my bank account crefited. So you have to carefully look at the price in the shopping cart (take screenshots to compare before you check out) So far I've received all the refunds as requested into my bank account of returned items . Of course you loose the import fees.
Beware of dealing with House of Supreme shutters! I paid the deposit of R22k on 5 October 2021. Lead time was 5 to 8 weeks. On 19 October 2021 they had not started yet...apparently waiting for some info from me, while I was waiting for pictures from Alex. I cancelled the order. On 27 October 2021 the receptionist called and, very nicely, tried to convince me to change my mind. I refused. She then later call back, and informed me that the company's owner will refund me, but less 10% (R2200) for expenses. According to her, these expenses were for the quotation. On 30 October 2021 R20 000 was paid into my account. In my opinion, any one that wants to do business with thus company is taking a risk. A company that is só desperate for a few bucks should be avoided.
I paid eft on Thursday. Friday I was contacted to clarify some info. I received email on Monday that item is out for delivery from Pretoria to Cape Town. I received the mattress on Tuesday! Not used to such speedy and efficient service! Can't wait to open the box and test it out!
WHAT A RIP OFF! I've tried booking for 2ppl Cape Town, West coast, Overberg, Garden route . .. NOTHING available for THREE MONTHS!!! They are selling way more points than they have accommodation for. Save your money and book your own accommodations. No levies, no contracts, no admin hassels!
Although a small variety of items, the order was delivered the same day! I was notified bt sms that the driver was on his way. I was also called to inform me that a specific item was not available, and I was offered a replacement or refund. My only suggestion for better service would be if I was able to choose a delivery time.
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