Dream Vacation Club
Verified Business
Dream Vacation Club
Verified Business
13 Reviews (last 12 months)
Responds in 51 hours 6 min
AI Review Summary
Based on recent customer reviews, Dream Vacation Club faces significant dissatisfaction from long-standing members who report an inability to use accumulated points due to limited peak-season availability, account and billing mismanagement, and poor communication. Multiple members describe being incorrectly flagged as in arrears despite proof of payment. The online booking portal is criticized for creating unfair delays. A serious accessibility complaint went unacknowledged. Positive feedback centres on friendly sales representatives during initial sign-up experiences in Umhlanga, though this contrasts sharply with the post-sale service frustrations expressed by existing members.
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
51h 6mReply Time
-67 NPSUnlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 46 hours 55 min
TrustIndex
0
Ranking
#9
in Travel & Vacation
Avg Reply
51h 6m
NPS Score
-67
Recommended: Unlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 46 hours 55 min
Review Distribution
1.9|13 Reviews
Jun '25 - May '26
5(23.1%)
4(0%)
3(0%)
2(0%)
1(76.9%)
5(23.1%)
4(0%)
3(0%)
2(0%)
1(76.9%)
Frequently Asked Questions About Dream Vacation Club
Based on recent customer reviews, Dream Vacation Club faces significant dissatisfaction from long-standing members who report an inability to use accumulated points due to limited peak-season availability, account and billing mismanagement, and poor communication. Multiple members describe being incorrectly flagged as in arrears despite proof of payment. The online booking portal is criticized for creating unfair delays. A serious accessibility complaint went unacknowledged. Positive feedback centres on friendly sales representatives during initial sign-up experiences in Umhlanga, though this contrasts sharply with the post-sale service frustrations expressed by existing members.
Dream Vacation Club has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 46 hours 55 min. Hellopeter has tracked Dream Vacation Club across 146 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
S M
1 reviews | Active since Jan 2020
18 Feb 2026, 07:37
Ongoing disappointment despite promises
I am sharing this to make the public aware of my ongoing frustration. I had two accounts which were consolidated into one to access the full perks, including 20,000 annual entitlement points. Instead of improving my experience, it has made things worse. Since last year, I have been trying to book an international holiday using my points. This year, after being told everything was sorted, I still cannot make bookings — not even for a short trip to Cape Town, let alone an international holiday. This is not due to any fault on my side. The issue appears to be ongoing account and points mismanagement. It is unacceptable to have more than 50000 points available and still not be able to use them. After booking issues last year, I tried booking early this year to avoid stress for my family. Instead, the process has become even more frustrating. What is the point of paying for and accumulating points if you cannot use them when you need to? Extremely disappointing experiences!
Helpful (0)
|Replies (0)SM
S M
1 reviews | Active since Jan 2020
18 Feb 2026, 07:37
Ongoing disappointment despite promises
I am sharing this to make the public aware of my ongoing frustration. I had two accounts which were consolidated into one to access the full perks, including 20,000 annual entitlement points. Instead of improving my experience, it has made things worse. Since last year, I have been trying to book an international holiday using my points. This year, after being told everything was sorted, I still cannot make bookings — not even for a short trip to Cape Town, let alone an international holiday. This is not due to any fault on my side. The issue appears to be ongoing account and points mismanagement. It is unacceptable to have more than 50000 points available and still not be able to use them. After booking issues last year, I tried booking early this year to avoid stress for my family. Instead, the process has become even more frustrating. What is the point of paying for and accumulating points if you cannot use them when you need to? Extremely disappointing experiences!
0
Replies (0)MJ
Megan J
1 reviews | Active since Jan 2020
27 Jan 2026, 11:11
Terrible service
Member fore more than 20year... service has dropped, never availability over peak even though checking from 1st Jan and constantly stating one is inarrears when we are not. I want to cancel... this is ridiculous
Helpful (0)
|Replies (0)MJ
Megan J
1 reviews | Active since Jan 2020
27 Jan 2026, 11:11
Terrible service
Member fore more than 20year... service has dropped, never availability over peak even though checking from 1st Jan and constantly stating one is inarrears when we are not. I want to cancel... this is ridiculous
0
Replies (0)NN
Nishara N
1 reviews | Active since Jan 2020
5 Jan 2026, 20:58
DVC online booking
On 02/01/2026 I tried to do an online cancellation for a booking I had for March 2026 and re- book for April 2026. However upon cancellation, I received an email advising that my request will be attended to within next two days. As a result I was not allowed to complete my April booking due to points. My March booking had to be cancelled first. I tried calling the office but they were closed. I did send an email for my requests. On Monday 05/01/26 I received the cancellation email for the March booking. I waited patiently thinking my April booking confirmation would come through soon but did not. I called the office only to be told that the booking is no longer available. I requested to speak to management however I was told she is on leave. The consultant then spoke to her supervisor who advised that bookings are done on first come basis. I do understand this however DVC also needs to understand that if their online system is not customised properly then why should we be inconvenienced. If cancellations can only be done by your consultants then why have this on the online portal. Why tell your customers they can book at their own comfort on the online portal knowing fully that it is not always possible. This is not fair to your long standing loyal customers. I did send an email noting my concerns however I did not receive any acknowledgement of the email. Sadly no consultant had even called me to advise that the booking I requested for April was not available any longer. I would have not known if I did not call to follow up. DVC chose the easy way out by stating that booking are on first come basis, following their rules. Technically speaking my booking was first as the requested booking was available through out the weekend but unfortunately I could not do anything and had to wait patiently to be assisted by your consultants. Can you confirm, is this fair?
Helpful (0)
|Replies (0)NN
Nishara N
1 reviews | Active since Jan 2020
5 Jan 2026, 20:58
DVC online booking
On 02/01/2026 I tried to do an online cancellation for a booking I had for March 2026 and re- book for April 2026. However upon cancellation, I received an email advising that my request will be attended to within next two days. As a result I was not allowed to complete my April booking due to points. My March booking had to be cancelled first. I tried calling the office but they were closed. I did send an email for my requests. On Monday 05/01/26 I received the cancellation email for the March booking. I waited patiently thinking my April booking confirmation would come through soon but did not. I called the office only to be told that the booking is no longer available. I requested to speak to management however I was told she is on leave. The consultant then spoke to her supervisor who advised that bookings are done on first come basis. I do understand this however DVC also needs to understand that if their online system is not customised properly then why should we be inconvenienced. If cancellations can only be done by your consultants then why have this on the online portal. Why tell your customers they can book at their own comfort on the online portal knowing fully that it is not always possible. This is not fair to your long standing loyal customers. I did send an email noting my concerns however I did not receive any acknowledgement of the email. Sadly no consultant had even called me to advise that the booking I requested for April was not available any longer. I would have not known if I did not call to follow up. DVC chose the easy way out by stating that booking are on first come basis, following their rules. Technically speaking my booking was first as the requested booking was available through out the weekend but unfortunately I could not do anything and had to wait patiently to be assisted by your consultants. Can you confirm, is this fair?
0
Replies (0)V
Vivek
1 reviews | Active since Jan 2020
29 Dec 2025, 09:53
Dream Vacation Club (DVC) ****? R73,000 in Points Forfeited, No Holiday!
I have been a loyal Dream Vacation Club (DVC) member since 2000, always ensuring my monthly subscriptions are timeously paid, and always adhering to the club’s booking procedures. Yet once again, in November 2025 despite doing everything procedurally correct, and within the permitted timelines, I was denied a KZN-South Coast holiday of my preference and forced to forfeit 3,500 DVC points (worth ±R73,000), which expires on 31 December 2025, if not utilised. This is not an isolated incident, experienced by me. This repeated incident exposes DVC’s systemic failure to provide adequate holiday accommodation stock for its ever increasing membership base. Hence, many compliant DVC members are forced to surrender their rights and forfeit their holiday points due to inherent limitations and lack of pro-active management measures taken, leaving many members paying for benefits they cannot physically use, while the club profits from their losses, which are deliberately orchestrated by DVC’s management. Such actions are tantamount to theft and deceit and warrant ******** prosecution for injustice, damages and abuse suffered, as no alternative remedies are offered by DvC for points forfeited due to clubs’s operator failures. I demand that DVC reinstate my 3,500 points for use in 2026. Prospective members, be warned: this scheme is exploitative, and infringes on orchestrated syndicate theft, deceit, abuse and *****. It’s time the regulators, and the various Consumer Protection Agencies (CPA) acted and protected the public, and their hard-earned money from the false promises and trickery used to lure the public into an endless “holiday” investment-pit that is not all that it promises to be. Note- as a DVC member you cannot take a holiday as and when it suits you-period! Enough is enough! Stop exploiting loyal members and the public
Helpful (0)
|Replies (0)V
Vivek
1 reviews | Active since Jan 2020
29 Dec 2025, 09:53
Dream Vacation Club (DVC) ****? R73,000 in Points Forfeited, No Holiday!
I have been a loyal Dream Vacation Club (DVC) member since 2000, always ensuring my monthly subscriptions are timeously paid, and always adhering to the club’s booking procedures. Yet once again, in November 2025 despite doing everything procedurally correct, and within the permitted timelines, I was denied a KZN-South Coast holiday of my preference and forced to forfeit 3,500 DVC points (worth ±R73,000), which expires on 31 December 2025, if not utilised. This is not an isolated incident, experienced by me. This repeated incident exposes DVC’s systemic failure to provide adequate holiday accommodation stock for its ever increasing membership base. Hence, many compliant DVC members are forced to surrender their rights and forfeit their holiday points due to inherent limitations and lack of pro-active management measures taken, leaving many members paying for benefits they cannot physically use, while the club profits from their losses, which are deliberately orchestrated by DVC’s management. Such actions are tantamount to theft and deceit and warrant ******** prosecution for injustice, damages and abuse suffered, as no alternative remedies are offered by DvC for points forfeited due to clubs’s operator failures. I demand that DVC reinstate my 3,500 points for use in 2026. Prospective members, be warned: this scheme is exploitative, and infringes on orchestrated syndicate theft, deceit, abuse and *****. It’s time the regulators, and the various Consumer Protection Agencies (CPA) acted and protected the public, and their hard-earned money from the false promises and trickery used to lure the public into an endless “holiday” investment-pit that is not all that it promises to be. Note- as a DVC member you cannot take a holiday as and when it suits you-period! Enough is enough! Stop exploiting loyal members and the public
0
Replies (0)MW
Marshe W
1 reviews | Active since Jan 2020
24 Nov 2025, 15:30
Mrs M Williams
Dream vacation club, link to blue marlin hotel is nothing but a ****, and ***** done, we are victims to this holiday **** and has still not receive our money back. In the presentation they will tell you all inclusive just so you can sighn but when you want to go on holiday you cannot go, they dont take your calls because they now they are ****mers as a company, i been on a holiday club with club leasure, and enjoyed every moment of this club, but dream vacation do not be fool or blind like myself, im still crying after three weeks for my money back. People take my advise do not trust dream vacation club. I want to speak to director of this club as the workers are all in it together ****ming people.
Helpful (0)
|Replies (0)MW
Marshe W
1 reviews | Active since Jan 2020
24 Nov 2025, 15:30
Mrs M Williams
Dream vacation club, link to blue marlin hotel is nothing but a ****, and ***** done, we are victims to this holiday **** and has still not receive our money back. In the presentation they will tell you all inclusive just so you can sighn but when you want to go on holiday you cannot go, they dont take your calls because they now they are ****mers as a company, i been on a holiday club with club leasure, and enjoyed every moment of this club, but dream vacation do not be fool or blind like myself, im still crying after three weeks for my money back. People take my advise do not trust dream vacation club. I want to speak to director of this club as the workers are all in it together ****ming people.
0
Replies (0)ND
NOXOLO D
1 reviews | Active since Jan 2020
19 Nov 2025, 10:00
TOLD DR ORDER BOUNCED BUT ON STATEMENT IT WENT THROUGH.
I am so dissappointed with the service i have been getting from DVC ive been a member for 9 years and i have always paid my subs on time. Now i am being harrassed told my subs are in arrears i have sent so many emails with my bank statements proving the debit order did go through. This year i could not go on holiday for my birthday because of this. A booking that i made way in advance i am told will be cancelled. None of the DVC stuff listen to what i am saying when i explain how they should read the statement. I am not going to ppay for something i already paid for.
Helpful (0)
|Replies (0)ND
NOXOLO D
1 reviews | Active since Jan 2020
19 Nov 2025, 10:00
TOLD DR ORDER BOUNCED BUT ON STATEMENT IT WENT THROUGH.
I am so dissappointed with the service i have been getting from DVC ive been a member for 9 years and i have always paid my subs on time. Now i am being harrassed told my subs are in arrears i have sent so many emails with my bank statements proving the debit order did go through. This year i could not go on holiday for my birthday because of this. A booking that i made way in advance i am told will be cancelled. None of the DVC stuff listen to what i am saying when i explain how they should read the statement. I am not going to ppay for something i already paid for.
0
Replies (0)SM
S M
1 reviews | Active since Jan 2020
3 Nov 2025, 10:04
Extremely Disappointed – Long-Standing Members Being Let Down
We have been members of Dream Vacation Club for over 10 years, and we even hold two memberships, yet the level of service and access to accommodation has become extremely disappointing. It feels like the club is selling far more points than they can actually accommodate during peak seasons. Every year it’s the same story — when we try to book for school holidays, especially in Cape Town or KZN, we’re told everything is fully booked unless we book eight months in advance! For families who can only travel during school holidays, this is simply unrealistic. What’s most frustrating is that we pay compulsory annual subscriptions and for points that we can’t even use. Over the years, we’ve lost points because of the lack of availability, and that’s completely unfair to long-term, loyal members. After more than a decade with Dream Vacation Club, we expected better. The club seriously needs to increase availability in high-demand areas and stop overselling memberships beyond what they can accommodate. Very disappointed and disheartened. This is not the kind of “dream vacation” we signed up for.
Helpful (0)
|Replies (0)SM
S M
1 reviews | Active since Jan 2020
3 Nov 2025, 10:04
Extremely Disappointed – Long-Standing Members Being Let Down
We have been members of Dream Vacation Club for over 10 years, and we even hold two memberships, yet the level of service and access to accommodation has become extremely disappointing. It feels like the club is selling far more points than they can actually accommodate during peak seasons. Every year it’s the same story — when we try to book for school holidays, especially in Cape Town or KZN, we’re told everything is fully booked unless we book eight months in advance! For families who can only travel during school holidays, this is simply unrealistic. What’s most frustrating is that we pay compulsory annual subscriptions and for points that we can’t even use. Over the years, we’ve lost points because of the lack of availability, and that’s completely unfair to long-term, loyal members. After more than a decade with Dream Vacation Club, we expected better. The club seriously needs to increase availability in high-demand areas and stop overselling memberships beyond what they can accommodate. Very disappointed and disheartened. This is not the kind of “dream vacation” we signed up for.
0
Replies (0)LP