Dream Vacation Club
Verified Business
|2|15 Reviews (last 12 months)|Responds in 40h 39m
Dream Vacation Club
Verified Business
|2
15 Reviews (last 12 months)
Responds in 40h 39m
AI Review Summary
Based on recent customer reviews, Dream Vacation Club is drawing predominantly negative feedback from long-standing members, with a recurring theme of frustration around booking availability, points that cannot be redeemed during peak or school holiday periods, and disputed arrears despite active debit orders. Customers consistently mention poor communication, ignored emails, and difficulties cancelling memberships or recovering paid-up points. On the positive side, several reviewers highlight friendly, professional sales agents during initial sign-up presentations, particularly praising individual consultants for their warmth and patience.
Performance(last 12 months):
Trustindex Rating
3.9Reply Time
40h 39mNPS Score
-67Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 39h 14m
TrustIndex
3.9
Reply Time
40h 39m
NPS Score
-67
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 39h 14m
Review Distribution
2|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Ntombifuthi
1 reviews | Active since Jan 2020
11 May 2026, 22:30
Frustrating experience with incorrect debits
I am so frustrated. I downgraded to 2000pts 2months ago, but I am still being debited for 4000pts. I called and sent an email, was told it will be sorted. This month I got my monthly statement which still says that I will be debited for the 4000pts. This is very annoying!!
Helpful (0)
|Replies (0)N
Ntombifuthi
1 reviews | Active since Jan 2020
11 May 2026, 22:30
Frustrating experience with incorrect debits
I am so frustrated. I downgraded to 2000pts 2months ago, but I am still being debited for 4000pts. I called and sent an email, was told it will be sorted. This month I got my monthly statement which still says that I will be debited for the 4000pts. This is very annoying!!
0
Replies (0)VA
Veronique A
1 reviews | Active since Jan 2020
5 May 2026, 10:09
booking is simple
DVC is okay overall. The idea is good and booking is usually simple, but availability can be limited when you actually want to travel. It works if you’re flexible, but not always ideal for specific dates.
Helpful (0)
|Replies (0)VA
Veronique A
1 reviews | Active since Jan 2020
5 May 2026, 10:09
booking is simple
DVC is okay overall. The idea is good and booking is usually simple, but availability can be limited when you actually want to travel. It works if you’re flexible, but not always ideal for specific dates.
0
Replies (0)ND
NOXOLO D
1 reviews | Active since Jan 2020
13 Apr 2026, 11:38
DVC refusing to pay for my points when I cancel membership . ****
I have been a member of DVC for over 8 years. In 2024 I was told that I owe 2 months levies which I was very surprised because they are the ones who debit my account. I was told about this months later . So I was paying but was not able to book for holidays . I have over 7000 points x3 with DVC. After up and down with them refusing to listen to me and when I send them bank statements that I did pay them I don’t owe them. I asked for cancellation and I want my money back . Still there I waited . I had just called now to enquirer and I was told by Senki that I lose everything. I asked what about my points the money I paid for those points . She said I forfeit everything. My account has never been in arrears with DVC. How do I lose points that I paid for that are due to me .
Helpful (0)
|Replies (0)ND
NOXOLO D
1 reviews | Active since Jan 2020
13 Apr 2026, 11:38
DVC refusing to pay for my points when I cancel membership . ****
I have been a member of DVC for over 8 years. In 2024 I was told that I owe 2 months levies which I was very surprised because they are the ones who debit my account. I was told about this months later . So I was paying but was not able to book for holidays . I have over 7000 points x3 with DVC. After up and down with them refusing to listen to me and when I send them bank statements that I did pay them I don’t owe them. I asked for cancellation and I want my money back . Still there I waited . I had just called now to enquirer and I was told by Senki that I lose everything. I asked what about my points the money I paid for those points . She said I forfeit everything. My account has never been in arrears with DVC. How do I lose points that I paid for that are due to me .
0
Replies (0)MD
Miranda D
1 reviews | Active since Jan 2020
26 Mar 2026, 19:56
Incorrect debit order dates and amounts and ignored emails by Lloyd, Bongiwe and Nelke
I have had the most horrible experience with Dream Vacations trying to surrender my membership or downgrade it since December of 2025. Not only have they deducted via debit order on incorrect dates 4 times, and would offer apologies for creating a mess with my banking, they are currently ignoring my emails again when I need clarity on why they've deducted twice this month instead of once!! And the second deduction is on the wrong date!! Bongiwe and Lloyd are currently ignoring my emails whilst Nelke promises to follow up an nothing happens. Does anyone know who is at the top of this organization? Be warned, they will frustrate you and treat you horribly. Don't sign up please be warned!!
Helpful (0)
|Replies (0)MD
Miranda D
1 reviews | Active since Jan 2020
26 Mar 2026, 19:56
Incorrect debit order dates and amounts and ignored emails by Lloyd, Bongiwe and Nelke
I have had the most horrible experience with Dream Vacations trying to surrender my membership or downgrade it since December of 2025. Not only have they deducted via debit order on incorrect dates 4 times, and would offer apologies for creating a mess with my banking, they are currently ignoring my emails again when I need clarity on why they've deducted twice this month instead of once!! And the second deduction is on the wrong date!! Bongiwe and Lloyd are currently ignoring my emails whilst Nelke promises to follow up an nothing happens. Does anyone know who is at the top of this organization? Be warned, they will frustrate you and treat you horribly. Don't sign up please be warned!!
0
Replies (0)SM
S M
1 reviews | Active since Jan 2020
18 Feb 2026, 07:37
Ongoing disappointment despite promises
I am sharing this to make the public aware of my ongoing frustration. I had two accounts which were consolidated into one to access the full perks, including 20,000 annual entitlement points. Instead of improving my experience, it has made things worse. Since last year, I have been trying to book an international holiday using my points. This year, after being told everything was sorted, I still cannot make bookings — not even for a short trip to Cape Town, let alone an international holiday. This is not due to any fault on my side. The issue appears to be ongoing account and points mismanagement. It is unacceptable to have more than 50000 points available and still not be able to use them. After booking issues last year, I tried booking early this year to avoid stress for my family. Instead, the process has become even more frustrating. What is the point of paying for and accumulating points if you cannot use them when you need to? Extremely disappointing experiences!
Helpful (0)
|Replies (0)SM
S M
1 reviews | Active since Jan 2020
18 Feb 2026, 07:37
Ongoing disappointment despite promises
I am sharing this to make the public aware of my ongoing frustration. I had two accounts which were consolidated into one to access the full perks, including 20,000 annual entitlement points. Instead of improving my experience, it has made things worse. Since last year, I have been trying to book an international holiday using my points. This year, after being told everything was sorted, I still cannot make bookings — not even for a short trip to Cape Town, let alone an international holiday. This is not due to any fault on my side. The issue appears to be ongoing account and points mismanagement. It is unacceptable to have more than 50000 points available and still not be able to use them. After booking issues last year, I tried booking early this year to avoid stress for my family. Instead, the process has become even more frustrating. What is the point of paying for and accumulating points if you cannot use them when you need to? Extremely disappointing experiences!
0
Replies (0)MJ
Megan J
1 reviews | Active since Jan 2020
27 Jan 2026, 11:11
Terrible service
Member fore more than 20year... service has dropped, never availability over peak even though checking from 1st Jan and constantly stating one is inarrears when we are not. I want to cancel... this is ridiculous
Helpful (0)
|Replies (0)MJ
Megan J
1 reviews | Active since Jan 2020
27 Jan 2026, 11:11
Terrible service
Member fore more than 20year... service has dropped, never availability over peak even though checking from 1st Jan and constantly stating one is inarrears when we are not. I want to cancel... this is ridiculous
0
Replies (0)NN
Nishara N
1 reviews | Active since Jan 2020
5 Jan 2026, 20:58
DVC online booking
On 02/01/2026 I tried to do an online cancellation for a booking I had for March 2026 and re- book for April 2026. However upon cancellation, I received an email advising that my request will be attended to within next two days. As a result I was not allowed to complete my April booking due to points. My March booking had to be cancelled first. I tried calling the office but they were closed. I did send an email for my requests. On Monday 05/01/26 I received the cancellation email for the March booking. I waited patiently thinking my April booking confirmation would come through soon but did not. I called the office only to be told that the booking is no longer available. I requested to speak to management however I was told she is on leave. The consultant then spoke to her supervisor who advised that bookings are done on first come basis. I do understand this however DVC also needs to understand that if their online system is not customised properly then why should we be inconvenienced. If cancellations can only be done by your consultants then why have this on the online portal. Why tell your customers they can book at their own comfort on the online portal knowing fully that it is not always possible. This is not fair to your long standing loyal customers. I did send an email noting my concerns however I did not receive any acknowledgement of the email. Sadly no consultant had even called me to advise that the booking I requested for April was not available any longer. I would have not known if I did not call to follow up. DVC chose the easy way out by stating that booking are on first come basis, following their rules. Technically speaking my booking was first as the requested booking was available through out the weekend but unfortunately I could not do anything and had to wait patiently to be assisted by your consultants. Can you confirm, is this fair?
Helpful (0)
|Replies (0)NN
Nishara N
1 reviews | Active since Jan 2020
5 Jan 2026, 20:58
DVC online booking
On 02/01/2026 I tried to do an online cancellation for a booking I had for March 2026 and re- book for April 2026. However upon cancellation, I received an email advising that my request will be attended to within next two days. As a result I was not allowed to complete my April booking due to points. My March booking had to be cancelled first. I tried calling the office but they were closed. I did send an email for my requests. On Monday 05/01/26 I received the cancellation email for the March booking. I waited patiently thinking my April booking confirmation would come through soon but did not. I called the office only to be told that the booking is no longer available. I requested to speak to management however I was told she is on leave. The consultant then spoke to her supervisor who advised that bookings are done on first come basis. I do understand this however DVC also needs to understand that if their online system is not customised properly then why should we be inconvenienced. If cancellations can only be done by your consultants then why have this on the online portal. Why tell your customers they can book at their own comfort on the online portal knowing fully that it is not always possible. This is not fair to your long standing loyal customers. I did send an email noting my concerns however I did not receive any acknowledgement of the email. Sadly no consultant had even called me to advise that the booking I requested for April was not available any longer. I would have not known if I did not call to follow up. DVC chose the easy way out by stating that booking are on first come basis, following their rules. Technically speaking my booking was first as the requested booking was available through out the weekend but unfortunately I could not do anything and had to wait patiently to be assisted by your consultants. Can you confirm, is this fair?
0
Replies (0)ND
NOXOLO D
1 reviews | Active since Jan 2020
19 Nov 2025, 10:00
TOLD DR ORDER BOUNCED BUT ON STATEMENT IT WENT THROUGH.
I am so dissappointed with the service i have been getting from DVC ive been a member for 9 years and i have always paid my subs on time. Now i am being harrassed told my subs are in arrears i have sent so many emails with my bank statements proving the debit order did go through. This year i could not go on holiday for my birthday because of this. A booking that i made way in advance i am told will be cancelled. None of the DVC stuff listen to what i am saying when i explain how they should read the statement. I am not going to ppay for something i already paid for.
Helpful (0)
|Replies (0)ND
NOXOLO D
1 reviews | Active since Jan 2020
19 Nov 2025, 10:00
TOLD DR ORDER BOUNCED BUT ON STATEMENT IT WENT THROUGH.
I am so dissappointed with the service i have been getting from DVC ive been a member for 9 years and i have always paid my subs on time. Now i am being harrassed told my subs are in arrears i have sent so many emails with my bank statements proving the debit order did go through. This year i could not go on holiday for my birthday because of this. A booking that i made way in advance i am told will be cancelled. None of the DVC stuff listen to what i am saying when i explain how they should read the statement. I am not going to ppay for something i already paid for.
0
Replies (0)