SM
S M
Active since Nov 2024
5
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Reviews
5 reviews2 months ago
Ongoing disappointment despite promises
I am sharing this to make the public aware of my ongoing frustration. I had two accounts which were consolidated into one to access the full perks, including 20,000 annual entitlement points. Instead of improving my experience, it has made things worse. Since last year, I have been trying to book an international holiday using my points. This year, after being told everything was sorted, I still cannot make bookings — not even for a short trip to Cape Town, let alone an international holiday. This is not due to any fault on my side. The issue appears to be ongoing account and points mismanagement. It is unacceptable to have more than 50000 points available and still not be able to use them. After booking issues last year, I tried booking early this year to avoid stress for my family. Instead, the process has become even more frustrating. What is the point of paying for and accumulating points if you cannot use them when you need to? Extremely disappointing experiences!
53 replies
5 months ago
Extremely Disappointed – Long-Standing Members Being Let Down
We have been members of Dream Vacation Club for over 10 years, and we even hold two memberships, yet the level of service and access to accommodation has become extremely disappointing. It feels like the club is selling far more points than they can actually accommodate during peak seasons. Every year it’s the same story — when we try to book for school holidays, especially in Cape Town or KZN, we’re told everything is fully booked unless we book eight months in advance! For families who can only travel during school holidays, this is simply unrealistic. What’s most frustrating is that we pay compulsory annual subscriptions and for points that we can’t even use. Over the years, we’ve lost points because of the lack of availability, and that’s completely unfair to long-term, loyal members. After more than a decade with Dream Vacation Club, we expected better. The club seriously needs to increase availability in high-demand areas and stop overselling memberships beyond what they can accommodate. Very disappointed and disheartened. This is not the kind of “dream vacation” we signed up for.
71 replies
8 months ago
Thomas Lebete - THANK YOU!
I would like to sincerely commend the CIPC, in particular the official in charge of Director Amendment queries, Thomas Lebete, for the outstanding service I received – not only was my query responded to in record time, but it was also fully resolved and the data updated without any delays. The Companies and Intellectual Property Commission (CIPC) in South Africa plays a vital role in regulating businesses, intellectual property, and company compliance. While many people expect long waiting times and delays with public institutions, my experience has shown that the CIPC is capable of delivering professional, quick, and reliable service when it matters most. Thank you for restoring confidence in the system and showing that excellent service is possible within our public sector.
0 replies
8 months ago
Special thanks to SIPHOSIHLE WEYITILE
As a third-party claimant, we would like to sincerely thank Siphosihle for making the process seamless and not stressful at all. We truly appreciate the mindfulness shown when interacting with a person in his 70's, which made the experience comfortable and reassuring. Your professionalism and efficiency stood out, and we highly recommend your services - The Soni Famil
53 replies
18 months ago
Netstar- Poor service and lack of responsiveness
Rating: 1/0 Dear Netstar Customer Service Team, I would like to express my profound dissatisfaction with the service we have received as long-standing customers of Netstar. Despite being with your company for several years, we have faced repeated issues with your service quality, response times, and overall handling of our needs. We have made numerous complaints and provided clear instructions regarding after-sales support for the camera system and tracking devices installed in our vehicles. Regrettably, these complaints have been ignored or mishandled. Our requests to remove units from vehicles we have sold and reinstall them in our new vehicles have gone unattended, despite multiple emails and messages. This neglect is deeply disappointing and unprofessional. One of the most concerning instances involved my recent major accident. Despite having the early warning unit installed, my family was never contacted, and it appears that the unit was never even activated, despite assurances that it would provide tracking once installed. Such neglect demonstrates a concerning lack of commitment to the service promised by Netstar. From our experience, it appears that Netstar is more focused on sales than on the actual services offered to loyal customers. For over a year, since 2022, I have been forced to chase up responses and attempt resolution through numerous individuals, including Jennifer, Durell, Trinesh, Dinesh, Johnathan, and Nishaan, among others. Each time, I have been redirected without any tangible solution to our issues. We expected better from a company we trusted for so many years. it is clear that Netstar’s current approach to customer support does not align with acceptable standards. Very dissatisfied and disappointed Customer, S Soni Moodley
53 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)