Bad customer service

The services received was appalling.

The salesperson Sphiwe provided a good sales pitch and promised a professional service. I paid my deposit for order on the 08/04/2022. I informed the sales man that the house is not yet ready for installation, soon as house was ready for installation I informed sales man. On the 28th September I informed sales man that were are ready for installation.

He informed me that expedited installation period is within 6 weeks. Installation only started on the 10 December 2022 after I had given the company an ultimatum that should they not install by the 10th I require my full deposit refund.

What was appalling the most was the lack of communication when monies where paid even when I requested installation, I had to call and follow up numerous times to just receive a service I was informed I will received without difficulties as promised by salesman.

The installation was done beautifully and shutters are looking beautiful but I will never recommend this company to family or friends or others- they have a good product but very bad customer service especially when you have made payments to them.

We still want to install all folders doors in our home- I will not be placing the order with them due to their bad service .