Housing Investment Partners are mashonisa

My bond is financed by Housing Investment Partners. On the 2nd April I called them to ask for a premium holiday as I cannot afford to pay due to the national cris and I was told I have signed the contract that I will pay every month . South Africa pls help me on how to resolve this matter. This so called bank oparate like mashonisa they don't care about their customers. I would not advice anyone to take their offer. Hope to switch to reliable bank when this lockdown is over.