HOUSS THREATENING TO SEND ME TO COURT EVEN THOUGH I PAID RENT

THE MOST COLD AND HEARTLESS COMPANY EVER!!!! They preach about family and values but they are literal sociopaths.

Literally stayed with them for about 10 months now. Never delayed/late for rent, EVEN WHEN THEY BILLED ME AND EXTRA R2000 BECAUSE THE SECURITY GUARD SAID I WAS LOUD (ironically, our music has been playing at the same level ever since, no complains. AGAIN BS). Worse. They even sent me an email saying we were VIPs and they would happy to have an extended contract with us (usually they work month to month).

Anyway, this month my mom accidentally falls and fractures her neck. She has no medical aid. I sent her the money for the doctor. I contact Houss agents, managers and lease manager imediately: "Hey, I know rent its due soon, but I have this medical family emergency, I had to use of the rent money (and some more BTW) to help them. But I wont skip rent, I pulled money from my investment account, but it will take about a week to reflect" (or so says the company). No response.

Instead they are spamming robotic emails (from Pride Majolam, ***, lease manager) tellIing us we overdue and they're going to deactivate our services. I work from home, so this is a big deal. We respond explaining the same thing. SHE LITERALLY RESPONDS AGAIN LIKE A BOT: "Since you are not responding to our emails we are shutting down your services".

I contact these people again, the property manager, who leads me to Pride, to which state my case again (turns out she does not read emails, shes an actual human bot). Says its fine.

Next day have client meeting, she shut down my internet EVEN THOUGH I PAY FOR MY INTERNET SEPARATELY (SHE CUT OFF MY FIBRE LINE).

Eventually, within the week as I stated, I paid my rent and sent my proof of payment. Pride literally goes out of her way to not activate my services (I MISSED ANOTHER MEETING) even though the property manager forwarded her the POP and called her to do it.

Only after I called her manager, did she decide to activate my services and sent me an email STATING SHE HAS RECEIVED MY RENTAL PAYMENT!!!!!. BUT HERE'S THE KICKER. I JUST GOT AN EMAIL THREATENING TO TAKE ME TO COURT FOR NOT PAYING MY RENT OR SENDING POP!!!!! SHE STILL MARKED MY ACCOUNT AS UNPAID!!

Who the hell treats local customers like this?